NOUR-EDDIN AKHMASSI

• Supervised daily train operations to ensure safe, efficient, and on-time service delivery
• Coordinated with drivers, control center, and station staff to optimize train movement and minimize delays
• Monitored real-time operations and responded quickly to incidents, disruptions, and emergencies
• Ensured strict compliance with railway safety standards, procedures, and regulations
• Managed and supported operational staff, providing guidance, performance feedback, and coaching
• Analyzed operational data and reports to improve service reliability and efficiency

• Acted as the primary liaison between tenants and management, ensuring a high-quality tenant experience in a luxury environment.
• Collaborated with project teams for operational readiness and compliance with luxury standards.
• Managed access and record maintenance to ensure security and efficiency in tenant interactions.

• Maintain a calm, polished, and service-oriented demeanor in a prestigious government-owned company

(ITHRA Dubai) known for excellence in real estate development.

• Delivered front office services with focusing on guest satisfaction, compliance, and security standards.

• Processed guest documentation in line with UAE CID and hotel legal requirements, ensuring confidentiality and accuracy in identity verification.

• Maintained proper handling and storage of sensitive data to prevent unauthorized access or misuse.

• Supported management with administrative tasks such as document filing, copying, and faxing, while reducing processing times through efficient workflow management.

• Acted as communicator bridge between guests, departments, and management to enhance overall guest experience.I’m

• Provided warm and professional first impression by managing daily front desk operations in fast-paced hospitality environment.

• Handled check-ins, check-outs, and guest inquiries with accuracy and efficiency.

• Managed incoming calls and correspondence while ensuring confidentiality and quick response to requests.

• Supported team operations by maintaining organized reception areas and assisting with administrative duties to uphold hotel standards.

• Contributed to guest satisfaction through attention to detail, teamwork, and proactive service delivery.

• Delivered front of house duties with warmth and professional

• Keep the reception area clean and neat to give visitors a

positive impression of the company.

• Answer telephone calls per day, compiling detailed notes and promptly forwarding as require

• Multitasked efficiently during peak hours without compromising on service quality.