NUBA DZEU DANIELLA CHANELLE
DUBAI
Summary
Service-oriented Telemarketer with passion for providing excellent customer service. Friendly, personable and always professional under pressure. Known for thriving in fast-paced and busy environments. Experienced Telemarketer with extensive history of making cold calls. Results-driven, energetic with excellent time management abilities. Familiar with auto-dialing software. Specializes in maintaining contact with customers using rebuttals and resolving inquiries. Driven Telemarketer enthusiastic about working in fast-paced, competitive environments. Hardworking, knowledgeable and quick thinking. Uses tact, diplomacy and persuasive communication to overcome objectives and close sales. Established Telemarketer with top-notch closing talents. Patient and sensitive to customers' apprehensions and needs. Offers mastery in Word, Excel, PowerPoint, Outlook and computer dialing software.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Nimr AL Khaleej Karate
02.2023 - Current
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns up to 10%.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Tracked customer service cases and updated service software with customer information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Handled customer inquiries and suggestions courteously and professionally.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer service orders promptly to increase customer satisfaction.
- Increased efficiency and team productivity by promoting operational best practices.
- Maintained up-to-date knowledge of product and service changes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Telesales Representative
ORANGE CAMEROON
03.2021 - 12.2022
- Opened new accounts and documented personal, demographic, and payment information in system
- Overcame objections using friendly, persuasive strategies
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems
- Answered inbound telephone calls from interested customers to persuasively discuss offerings
- Escalated concerns or advanced problem calls to management staff
- Recorded contact information of customers and potential customers in internal database
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing
- Answered calls, took messages, and transferred calls to correct individuals
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas
- Answered questions about company offerings with knowledgeable responses about products and services
- Completed daily cold calling and outreach to build sales pipeline
- Asked pertinent questions to understand customer requirements
- Built relationships with customers using strong persuasion and active listening skills
- Qualified leads and set up customer appointments for outside sales team
Sales Executive
UBA BANK CAMEROON
05.2018 - 01.2020
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Analyzed past sales data and team performance to develop realistic sales goals.
- Monitored and adjusted pricing based on market trends and customer feedback to meet expectations and increase sales.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
- Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Evaluated costs against expected market price points and set structures to achieve profit targets.
- Developed and implemented account management plans to establish customer satisfaction.
- Utilized internal lead referral tools to solicit new business opportunities and contacts.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Exceeded sales goals by implementing aggressive sales programs, overhauling processes and facilitating market development.
- Created and implemented successful sales campaigns to drive leads and increase sales.
- Established and maintained positive relationships with vendors to determine product availability and quality.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Prioritized helping customers over completing other routine tasks in store.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Recommended complementary purchases to customers, increasing revenue.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Wrapped, boxed and weighed bakery department products.
- Managed efficient cash register operations.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Used in-store system to locate inventory and place special orders for customers.
Journalist
CRTV CAMEROON
06.2018 - 02.2019
- Edited and proofread articles to achieve peak accuracy and quality.
- Evaluated and followed up on news leads and news tips to develop story ideas.
- Utilized social media to engage readers and promote content.
- Maintained up-to-date knowledge of current events and industry trends.
- Developed story ideas and conducted interviews with industry experts and celebrities.
- Wrote, edited and produced stories for Internet and digital channels.
- Performed research and checked facts to maintain high standard of journalistic integrity.
- Provided on-air commentary for local radio and television stations.
- Wrote pieces and news stories for online publication, coordinating images and layout to deliver proper presentation.
- Organized material, determined area of emphasis and wrote stories according to prescribed editorial style and format standards.
- Applied understanding of public opinion, social media, and traditional media use to create engaging and attention-grabbing stories.
- Wrote and published articles for leading newspapers and magazines.
- Cultivated strong relationships with sources and other contacts to support leads and story development.
- Collaborated with editors and other journalists to create compelling content.
- Researched and gathered information to develop accurate and credible stories.
- Coordinated with photographers, videographers and graphic designers to supplement stories with multimedia content.
- Developed relationships with sources and contacts to gain additional insight.
- Selected material to develop interesting and professional presentations for different formats.
- Planned and conducted research and pitched long-form stories to promote investigative news topics.
- Reported from field locations and wrote stories under tight deadlines.
- Attended press conferences and other media events to gather relevant information and quotes for stories.
- Collaborated with producers and management to develop newscasts, promotions and teases.
- Anchored popular broadcast program with good ratings and audience engagement.
- Disseminated news content through social media for better engagement with audiences and faster reporting.
- Researched and analyzed newsworthy events, trends and issues.
- Covered special events and breaking news with eye for detail and tenacious pursuit of important information.
Education
High School Diploma -
ENSET CAMEROON
EBOLOWA CAMEROON 09.2019
High School Diploma -
CRTV CAMEROON
CAMEROON 09.2017
Skills
- Retail Sales Customer Service
- Fleet Dispatching
- Credit Card Payment Processing
- Freight Operations
- Microsoft Word
- Active Listening
- Report Preparation
- Report Transcription
- Business Development Understanding
- Order Fulfillment
- Report Creation
- Sales Expertise
- Account Management
- Lotus Notes
- Stocking and Replenishing
- Microsoft PowerPoint
- Microsoft Excel
- Customer Relations
- Conflict Resolution
- Project Management Abilities
- Team Development
- Problem-Solving Ability
- Technical Support
- Plates Presentation
- Professional Telephone Demeanor
- POS Systems Expertise
- Process Optimization
- Multi-Line Telephone Operation
- Call Triaging
- Managing Multiple Tasks
- Executive Management Support
- Schedule Mastery
- Service Standard Compliance
- Product Organization
- Order Processing
- Typing Proficiency
- Critical Thinking
- Multi-Line Phone Talent
- Customer Consulting
- Lead Generation
Timeline
Customer Service Representative
Nimr AL Khaleej Karate
02.2023 - Current
Telesales Representative
ORANGE CAMEROON
03.2021 - 12.2022
Journalist
CRTV CAMEROON
06.2018 - 02.2019
Sales Executive
UBA BANK CAMEROON
05.2018 - 01.2020
High School Diploma -
ENSET CAMEROON
High School Diploma -
CRTV CAMEROON
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