Nurzhan Ryspek kyzy

• Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
• Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
• Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
• Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
• Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.

• Welcoming guests to the venue
• Providing accurate wait times and monitoring waiting lists
• Managing reservations
• Set up host/hostess stand, answer phone calls according the outlet standards

• Welcoming guests to the venue
• Providing accurate wait times and monitoring waiting lists
• Managing reservations
• Set up host/hostess stand, answer phone calls according the outlet standards
• Escort guests to their preferred table or reserved table and seat guests according to restaurant standards
• Maintain current information on all general activities of the hotel

• Welcome guests in a warm and friendly manner and ascertaining their dining/lodging needs.
• Responds to guest inquiries and requests in a timely, friendly, and efficient manner.
• Served meals and drinks, maintaining high standards.
• Balanced tills with accurate cash and card payments, preparing bank deposits and POS reports.
• Offers an attentive service to guests, adapting to any constraints
• Always aware of guest satisfaction to deliver the perfect service experience.

Launched new products and services with thorough market research, leading to increased revenue growth.

• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Controlled resources and assets for department activities to comply with industry standards and government regulations.
• Managed senior-level personnel working in marketing and sales capacities.

• Document, track and monitor issues to ensure timely resolution and customer satisfaction.
• Properly use, store and maintain all test equipment used in system.
• Perform other related duties as assigned by management. valuate systems performance level and improve capabilities as needed.
• Oversee and coordinate telecommunications activities.
• Cooperate with management to develop staff and improve their skills.
• Follow industry's standards and best practices.

• Learn and develop a critical understanding of concepts, methods, procedures, and approaches.
• Support the reporting and KPI management initiatives.
• Support in the transportation and related logistics of goods and services to and from internal and/or external customers/suppliers.
• Gather and analyze information on internal operations.
• Responsible for delivering individual projects falling within the Compliance Program.