OGEN RICHARD
DUBAI
Summary
Dedicated concierge professional with expertise in customer service and guest relations. Proven ability to create welcoming environments and deliver personalized experiences, ensuring guest satisfaction in high-end settings.
Overview
3
3
Languages
8
8
years of professional experience
Work History
Bell Captain
Voco Dubai Hotel by IHG
05.2024 - Current
- Supervised bell staff operations, ensuring seamless guest experiences and service excellence.
- Trained and mentored junior team members, fostering a collaborative work environment.
- Streamlined communication between departments to ensure timely delivery of guest services.
Bellman Ambassador
One and Only Zaabeel Hotel
10.2022 - 11.2024
- Coordinated with front desk and housekeeping to fulfill guest requests promptly and accurately.
- Managed inventory of supplies and equipment, ensuring readiness for daily operations.
- Escorted guests to assigned rooms and transported luggage.
- Responded immediately to any guest requests or concerns and promptly resolved issues.
Bellman Ambassador
Laapita,Dubai Parks and Resorts
03.2020 - 06.2022
- Provided exceptional guest service, ensuring a welcoming experience upon arrival and departure.
- Assisted guests with luggage handling, maintaining efficiency during peak check-in/check-out periods.
- Trained new bell staff on hotel procedures and customer service excellence standards.
- Oversaw bell staff workflows, optimizing operations to enhance guest satisfaction levels.
Lobby Ambassador
Royal Continental Suites Hotel
02.2018 - 04.2020
- Provided exceptional guest service, ensuring a welcoming atmosphere for all visitors.
- Assisted with luggage handling and transportation, enhancing guest convenience and satisfaction.
- Coordinated room assignments and check-in processes, streamlining operations for front desk staff.
- Implemented efficient communication with housekeeping to ensure timely room readiness for guests.
Education
High School Diploma -
Busoga College Mwiri
Uganda 07.2015
Skills
- Concierge & Guest Relations
- Front desk & Reception Operation
- Valet & and parking services
- Team player mentality
- Safety policies and procedures
- Customer service excellence
Languages
English
French
Russian
Timeline
Bell Captain
Voco Dubai Hotel by IHG
05.2024 - Current
Bellman Ambassador
One and Only Zaabeel Hotel
10.2022 - 11.2024
Bellman Ambassador
Laapita,Dubai Parks and Resorts
03.2020 - 06.2022
Lobby Ambassador
Royal Continental Suites Hotel
02.2018 - 04.2020
High School Diploma -
Busoga College Mwiri