OLEKSANDRA KUMPAN
Abu Dhabi
Summary
Knowledgeable Senior Cabin Crew Member with proven history in ensuring passenger safety and delivering exceptional in-flight service. Adept at managing cabin operations, resolving passenger issues, and maintaining compliance with aviation regulations. Demonstrated ability in team leadership and effective communication to enhance crew performance and passenger satisfaction.
Overview
13
13
years of professional experience
Work History
Senior Cabin Crew Member
Etihad Airways
05.2024 - Current
- Coordinated with ground personnel to resolve any issues or discrepancies in a timely manner, maintaining smooth operations.
- Ensured timely departures by efficiently completing all pre-boarding tasks.
- Improved flight attendants' response times to passenger calls by implementing more efficient workflow.
- Improved team morale and efficiency with proactive communication and coordination during in-flight service.
- Maintained strict adherence to safety regulations, ensuring the well-being of passengers and crew members during flights.
Flight Attendant
Etihad Airways
02.2016 - 05.2024
- Performed pre-flight cabin checks to maintain operational safety equipment.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Monitored cabin during flights and responded to passenger inquiries or issues.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
Personal Assistant
ArcelorMittal
01.2012 - 05.2015
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
- Displayed absolute discretion at handling confidential information.
- Streamlined the owner''s schedule by managing appointments, meetings, and travel arrangements.
- Organized and attended meetings and compiled related documents and reports.
- Took notes and dictation at meetings.
Education
Specialist Diploma - Translator of Scientific And Technical Literature
Dnipro National University of Railway Transport
Ukraine06-2010
Skills
- Company culture and values
- Safety briefings
- Grooming standards
- Team management
- Detail-oriented mindset
- Medical emergency response
- Assertiveness
Languages
English
Ukrainian
Timeline
Senior Cabin Crew Member
Etihad Airways
05.2024 - Current
Flight Attendant
Etihad Airways
02.2016 - 05.2024
Personal Assistant
ArcelorMittal
01.2012 - 05.2015
Specialist Diploma - Translator of Scientific And Technical Literature
Dnipro National University of Railway Transport
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