Omar Mohamed Ahmed
Abu Dhbai
Summary
Over 15 years of experience in retail sales and customer support. I am highly organized and detail-oriented, with excellent communication and interpersonal skills. I'm confident in contributing value to any organization and eager to bring value skills and experience to a new challenge.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Senior Assistant / VVIP ACCOUNTS
Etisalat by E&
10.2019 - Current
- Managing relationships with Sheikhs, Notables and other VIP, ensuring their satisfaction with the company's products and services
- Coordinating with various teams within the organization, such as sales, technical support, and billing, to address customer needs and resolve any issues that arise
- Identifying opportunities to upsell or cross-sell additional products or services to existing VIP customers
- Supporting General Manager Office in developing and implementing strategies to retain and grow the VIP customer base
Retail Duty Manager
Etisalat by E&
07.2016 - 09.2019
- Oversee day-to-day operations of a telecommunications retail store, including managing a team of sales associates
- Ensure that the store is adequately stocked with a range of telecommunications products and accessories
- Coordinate with other teams within the organization, such as sales, technical support, and billing, to address customer needs and resolve issues
- Track store performance and identify opportunities for improvement
- Manage inventory and ordering of products and accessories
Senior Sales Executive
Etisalat by E&
12.2013 - 06.2016
- Employed effective problem-solving techniques, increasing client satisfaction ratings
- Reported sales data to upper management for review
- Mentoring and training junior sales team members
- Providing support to customers post-purchase, including answering questions and troubleshooting issues
Sales Executive
Etisalat by E&
03.2011 - 11.2013
- Directed sales support staff in administrative tasks to help sales reps close deals
- Participating in ongoing product and sales training
- Achieving sales targets and goals set by Etisalat Group
- Worked flexible hours across night, weekend and holiday shifts
Junior Sales Executive
Etisalat by E&
10.2008 - 02.2011
- Greeting customers and determining their needs and preferences
- Providing information about Etisalat products and Services
- Processing transactions using point-of-sale systems
- Upselling and cross-selling products to customers
Education
BBA - BUSINESS WITH INTERNATIONAL BUSINESS
LIVERPOOL JOHN MOORES UNIVERSITY
Liverpool, England03-2024
ASSOCIATE OF SCIENCE - BUSINESS ADMINISTRATION
AL KHWARIZMI INTERNATIONAL COLLEGE
Abu Dhabi, United Arab Emirates 06.2021
Skills
- Business-to-Business (B2B)
- Analytical Skills
- Business Communications
- Lead Generation
- Time Management
- Microsoft Office
- Negotiation skills
- Merchandising
- Point of Sale (POS) Systems
- Cash Handling
Certification
- Operations Management Foundations, 09/01/22 - 10/31/22
- Human Resources Foundations, 07/01/22 - 08/31/22
- Become an Economist, 05/01/22 - 06/30/22
- Managerial Economics, 04/01/21 - 05/31/21
- The Six Morning Habits of High Performers, 08/01/20 - 09/30/20
Accomplishments
- Numerous Award for the 'Employee of the Month' in 2014, 2015, 2016
- Awarded for the 'Best staff in East Zone' (2015)
- Awarded for the 'Highest Achiever in Customer satisfaction' (2016)
- Awarded for the 'Best supportive staff' (2013 - 2014)
- Awarded for the 'Best staff in Customer journey' (2016)
Languages
Arabic
English
Somalia
Timeline
Senior Assistant / VVIP ACCOUNTS
Etisalat by E&
10.2019 - Current
Retail Duty Manager
Etisalat by E&
07.2016 - 09.2019
Senior Sales Executive
Etisalat by E&
12.2013 - 06.2016
Sales Executive
Etisalat by E&
03.2011 - 11.2013
Junior Sales Executive
Etisalat by E&
10.2008 - 02.2011
BBA - BUSINESS WITH INTERNATIONAL BUSINESS
LIVERPOOL JOHN MOORES UNIVERSITY
ASSOCIATE OF SCIENCE - BUSINESS ADMINISTRATION
AL KHWARIZMI INTERNATIONAL COLLEGE
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