Omar Shaikh
Dubai,United Arab Emirates
Summary
An organized, results-oriented Customer Service and Sales Professional with an excellent track record of significantly increasing service quality, sales, and customer base. Outstanding communication, relationship-building, and influencing skills; competent in building customer relationships which inspire confidence and loyalty.
Overview
7
7
years of professional experience
1
1
Certification
Work history
Real estate consultant
JW Real Estate
Dubai, UAE
10.2024 - Current
- Facilitated successful transactions through diligent preparation of legal documents required for closing deals.
- Presented purchase offers to sellers for negotiation and acceptance consideration.
- Assessed client needs, offering suitable solutions that led to increased client retention rate.
Customer Relations
Beverly Hills Auto Repair
Dubai, UAE
03.2023 - 10.2024
- Identified customer needs and desires to proactively promote suitable vehicles and benefits.
- Maximized opportunities by prospecting customers with genuine enthusiasm and outstanding customer service.
- Networking and generating leads to increase new business opportunities.
- Employed winning negotiation skills to achieve best-selling prices and close deals.
Customer service executive
Xstrike
Dubai, UAE
09.2022 - 03.2023
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Assisted customers with varying questions using product knowledge and service expertise.
- Maintained spotlessly clean sales floors, organizing merchandise for visually-appealing displays.
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
Customer service representative (Part-time)
Jotun Paints
Dubai, UAE
02.2022 - 03.2022
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
- Assisted customers with product complaints, logging issues for investigation and providing replacement items.
Sales Associate (Part-time)
Threads
Dubai, UAE
08.2021 - 02.2022
- Exceeded customer expectations through attentive, personalized service.
- Adopted upselling and cross-selling techniques to increase average transaction values.
- Established customer needs and recommended products and accessories tailored to them.
- Consistently achieved Sales targets.
Sales Executive (Part-time)
Adidas
Dubai, UAE
05.2021 - 06.2021
- Assisted customers with varying questions using product knowledge and service expertise.
- Upsold new products and accessories to customers, capturing significant increases in add-on sales.
- Boosted monthly sales revenue by skillfully promoting diverse product and service options.
Customer service representative (Part time)
Threads
Dubai, UAE
08.2018 - 09.2018
- Handled returns and exchanges efficiently maintaining high levels of customer satisfaction.
- Mitigated conflicts by providing timely and effective solutions to disputes raised by customers.
- Participated in team meetings sharing best practices for improving service delivery.
Education
Bachelors of Commerce (B.Com) - Business Administration
Poona College
Pune, India07.2018
Certificate of Higher Education - Junior High Education
Emirates English Speaking School
Dubai, United Arab Emirates05.2016
Skills
- Customer service
- Customer relations
- Service promotions
- Sales training
- Relationship management
- Business development
- Real estate salesmanship
- Networking aptitude
- Critical thinking application
Certification
Basic First Aid Training -2023
LANGUAGES
Urdu - C2 - Proficient
English - C2 - Proficient
Hindi - C2 - Proficient
Arabic - A2 - Elementary
Timeline
Real estate consultant
JW Real Estate
10.2024 - Current
Customer Relations
Beverly Hills Auto Repair
03.2023 - 10.2024
Customer service executive
Xstrike
09.2022 - 03.2023
Customer service representative (Part-time)
Jotun Paints
02.2022 - 03.2022
Sales Associate (Part-time)
Threads
08.2021 - 02.2022
Sales Executive (Part-time)
Adidas
05.2021 - 06.2021
Customer service representative (Part time)
Threads
08.2018 - 09.2018
Bachelors of Commerce (B.Com) - Business Administration
Poona College
Certificate of Higher Education - Junior High Education
Emirates English Speaking School