Onab Abd Almagid
Ajman,UAE
Summary
Organized and dependable HR Assistant. Successful at managing multiple priorities with positive attitude. Willing to take on greater responsibilities to meet team goals. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
Work history
HR Assistant
Dubai Investments PJSC
Dubai, UAE
2019.01 - 2026.04
- Assisted in screening resumes and conducting phone interviews.
- Coordinated interviews and facilitated communication between hiring managers and candidates.
- Managed reference checks and assisted in policy formulation and HR administration tasks.
- Supported change management initiatives and training sessions.
- Provided administrative support including scheduling, taking meeting minutes, and help organizing HR projects.
- Coordinated recruitment processes to attract high-quality candidates.
- Improved employee satisfaction by organizing efficient internal communication protocols.
- Delivered general clerical assistance to HR managers and team members.
- Upheld confidentiality of sensitive information, adhering to strict data protection laws and regulations.
- Coordinated staff meetings, booking appropriate spaces and communicating invites.
- Communicated interview outcomes with internal and external candidates.
- Logged job applications, interviews and recruitment outcomes in orderly systems.
- Maintained close relationships with department managers, promoting smoother operations throughout the company.
- Published current vacancies with clear job and applicant criteria.
- Stored and processed job applications, providing selected candidate information to recruiters.
Leasing Administrator
Ithra Dubai LLC (Waterfront Market)
Dubai, UAE
2018.04 - 2018.09
- Managed tenant documentation and prepared Arabic/English licenses and agreements.
- Coordinated payments, renewals, terminations, and followed up on lease expirations.
- Ensured accurate record keeping and compliance with leasing requirements.
- Updated inventory records to reflect current asset status accurately.
- Streamlined contract renewals to expedite the leasing process.
- Managed rental payments, maintaining healthy cash flow.
- Communicated regularly with property owners, providing updates on tenancy situations.
- Organised tenant files for easy access and reference.
- Administered lease transactions with attention to detail and accuracy.
- Improved tenant relationships through regular communication.
- Conducted periodic inspections of properties, ensuring upkeep and maintenance.
- Oversaw rent collections from tenants, reducing instances of late payments.
- Coordinated lease agreements for efficient property management.
- Negotiated prices with contractors for cost-effective maintenance provisions.
- Prepared detailed, accurate contracts for prospective tenants ahead of completion.
- Labelled and stored files, keys and related property items correctly for ease of use.
- Drafted leasing and sale agreements for tenant signing.
Customer Service Coordinator
DU Emirates Integrated Telecommunications Co.
Dubai, UAE
2014.11 - 2017.10
- Provided exceptional customer service by addressing inquiries, resolving complaints, and offering alternative solutions.
- Managed team operations in the absence of team leaders or managers.
- Met and exceeded customer service targets while ensuring customer satisfaction.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Responded to email enquiries, resulting in enhanced client satisfaction rates.
- Prioritized tasks effectively during peak periods ensuring timely completion.
- Collaborated with colleagues for optimal issue resolution times.
- Liaised between customers and management fostering open lines of communication.
- Collaborated with internal teams to coordinate service requests and guarantee overall customer satisfaction.
- Collaborated with staff members to enhance customer service experience and exceed client satisfaction rate targets.
- Managed workflow to continuously exceed quality service goals.
- Led and supported customer support staff to achieve objectives.
- Liaised between customers and internal departments to address and resolve customer service concerns.
Education
Bachelor of Arts - Interior Design
Sudan University of Science & Technology
Khartoum/ Sudan 2005.01 - 2010.03
Skills
- Recruitment & Screening
- HR Administration & Coordination
- HR Software & Database Management
- Microsoft Office (Word, Excel, PowerPoint)
- Ability to Work Under Pressure & Meet Deadlines
- Teamwork & Adaptability
- Empathy understanding
- Teambuilding facilitation
- HR policies knowledge
- Talent acquisition techniques
- Time management efficiency
- Organisational awareness
- Effective networking
- Human resources information software
- Employee engagement
- Recruitment management
- Time efficiency
- Resilience under pressure
- Diversity recruitment
- Communication proficiency
- Recruitment sourcing
- Attention to Detail
Languages
Arabic (Native)
English (Fluent)
Interests & Activities
Drawing & Painting, Photography, Reading
Timeline
HR Assistant
Dubai Investments PJSC
2019.01 - 2026.04
Leasing Administrator
Ithra Dubai LLC (Waterfront Market)
2018.04 - 2018.09
Customer Service Coordinator
DU Emirates Integrated Telecommunications Co.
2014.11 - 2017.10
Bachelor of Arts - Interior Design
Sudan University of Science & Technology
2005.01 - 2010.03