OSAMA FATHY
DUBAI,UAE
Summary
Driven Senior Sales Associate focused on achieving excellent sales results through impeccable customer service. Training staff to an equally high standard to optimise customer experience and maximise profits. Attention to detail that elevates brand standards.
Senior Sales Associate with 15 years leading successful sales teams. Proven track record in improving personal and team KPIs across customer service and sales. Aims to inspire with a positive and proactive approach.
Overview
20
20
years of professional experience
3
3
years of post-secondary education
Work History
Senior Sales Associate
Puregold jewellers LLC
Dubai, uae
05.2022 - Current
- Oversaw the customer service department for improved client satisfaction levels.
- Increased market share with strategic sales techniques and thorough product knowledge.
- Managed a portfolio of key accounts to fortify business relationships.
- Created a positive shopping environment, resulting in repeat business.
- Cultivated strong partnerships with suppliers, ensuring timely stock replenishment.
Sales Associate
Egypt Gold souk
Cairo, Egypt
02.2005 - 02.2021
- Increased customer satisfaction by providing exceptional service.
- Boosted brand awareness for raising sales performance.
- Ensured store cleanliness for a welcoming shopping environment.
- Handled cash transactions accurately to avoid discrepancies.
- Managed inventory, minimising stock shortages or overages.
- Assisted shoppers with product selection for improved buying experience.
Education
Diploma - Business
Cairo University
Egpyt 03.1992 - 03.1995
Skills
- Product knowledgeability
- Market awareness
- Quota achievement
- Results oriented approach
- Ethical selling practices
- Proactive prospecting
- Customer Service
- Visual merchandising
Timeline
Senior Sales Associate
Puregold jewellers LLC
05.2022 - Current
Sales Associate
Egypt Gold souk
02.2005 - 02.2021
Diploma - Business
Cairo University
03.1992 - 03.1995
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