Osama B. Ibrahim

• Answered constant flow of customer calls with minimal wait times.
• Provided primary customer support to internal and external customers.
• Building and cultivating prospect and partner relationships
• Maintained working knowledge of products, accounts, representatives, tools and systems.
• Handled calls promptly and with courteous professionalism.
• Set and achieved company defined sales goals
• Attending meetings with clients to build relationships with existing accounts.
• Prepare reports by collecting, analyzing, and summarizing information.
• Completed call documentation while speaking with customers.
• Escalating and resolving areas of concern as raised by clients
• Conduct training sessions and presentations for new and existing clients.
• Generated sales leads through outbound calls and emails to build robust pipeline.

• Answered customer telephone calls promptly to avoid on-hold wait times.
• Managing New and Renewal of lease contracts with respective clauses for Villas, Apartments, Retails and Commercial Offices.
• Preparing various invoice (Pro forma, Rent, Parking), NOC for Tenant requirements like Interior Fit Out works.
• Prepared variety of different written communications, reports and documents.
• Fore casting Maintenance requirements of Properties
• Handling Property Legal requirements as per Law
• Received and processed leads, into inventory management system.
• Resolved problems, improved operations and provided exceptional service
• Handled customer inquiries and suggestions courteously and professionally.

• Developed team communications and information for meetings
• Monitored company inventory to keep stock levels and databases updated
• Worked flexible hours; night, weekend, and holiday shifts
• Collaborated with outside counsel to interpret and apply technical immigration policies and procedures
• Drove continuous improvement in day-to-day process and transformation initiatives that resulted in impactful evolution
• Consulted with foreign nationals on non-immigrant and immigrant visas and resolved routine and non-routine questions

Member of Lingua Franca club Completed professional development in Public relations Awarded the afrcan tongue