Ossama Ibrahim
Dubai
Summary
Certified Senior Client Advisor in Duty-Free, luxury fashion, and retail industry with extensive experience in high end luxury retail field. Skilled in utilizing CRM software and MS Office to optimize customer service orientation and engagement. Career goal includes further elevating the standards of luxury brand representation and customer satisfaction.
Overview
10
10
years of professional experience
Work history
Senior Sales Associate - Full Time
LAGARDERE
Abu Dhabi, United Arab Emirates
2023.08 - 2024.11
- Flexibility to adapt to dynamic and evolving nature of Duty-Free environment and luxury fashion industry, including changing trends and customer preferences
- Utilize CRM tools to effectively manage and nurture experience relationships, ensuring high level of customer satisfaction
- Generated sales reports to guide management decisions and strategies.
- Led a successful team of 37 professionals individuals sales Associates and brand ambassadors.
Client Advisor - Temporary Contract
FENDI
Dubai, United Arab Emirates
2021.06 - 2021.08
- Built positive customer rapport through friendly, professional communication.
- Proficiency in implementing client telling techniques, including maintains client databases, tracking preferences, and initiating personalized outreach
- Work collaboratively with store management and other team members to achieve overall store KPI's targets and objectives
- Improved customer satisfaction ratings through CRM, and MS office responsive query resolution.
Sales Representative - Full Time
Jack & Jones
Dubai, United Arab Emirates
2019.02 - 2021.05
- Consistently exceeded monthly sales targets and KPI’s by 20% - 15M quarterly through excellent customer service and product knowledge
- Actively participated in industry conferences, events, or webinars to enhance professional development.
- Improved complaint resolution time by efficiently handling customer requests and providing tailored recommendations.
Sales Associate - Full Time
Diesel
Dubai, United Arab Emirates
2014.08 - 2017.11
- CRM awareness with product selection and sales, recommending items to increase transaction value.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Consistently met and exceed KPI's sales targets
- Collaborating effectively with team members to achieve shared goals
Education
Diploma of Education - Electrcial Machines Engeering
University of Orman
Egypt 2000.09 - 11/2004
Skills
- Duty-Free hospitality Rules and Regulation
- Certified luxury retail professional LRP
- MS office, Word, Excel, Powerpoint, Outlook
- POS, CRM software
- Advanced negotiating tactics
Custom
FREELANCE VISA
Languages
Arabic
English
French
Italian
Russian
Timeline
Senior Sales Associate - Full Time
LAGARDERE
2023.08 - 2024.11
Client Advisor - Temporary Contract
FENDI
2021.06 - 2021.08
Sales Representative - Full Time
Jack & Jones
2019.02 - 2021.05
Sales Associate - Full Time
Diesel
2014.08 - 2017.11
Diploma of Education - Electrcial Machines Engeering
University of Orman
2000.09 - 11/2004