Open To Work
Ossama Khalifa
Summary
Results-driven Supervisor experienced in flight operations and team leadership. Achieved operational efficiency through effective logistics management and collaboration, enhancing service quality in high-pressure environments. Focused on continuous improvement, staff motivation, and fostering positive team dynamics to meet aggressive organizational goals.
Overview
4
4
years of post-secondary education
32
32
years of professional experience
Work History
Supervisor
Dubai Airport Services
Dubai
12.2015 - Current
- Supervised daily operations at a major international airport service provider.
- Oversaw operations of check-in counters, transfer desk, boarding gates, and EK Lounges for Emirates flights at Dubai International Airport, Terminal 3, Concourse A/B/C, ensuring smooth passenger experiences.
- Coordinated staff schedules to ensure adequate coverage and efficiency.
- Trained new employees on operational procedures and safety protocols.
Flight Control Supervisor
Emirates Airline
Dubai
12.2008 - 12.2015
- Managed all flight operations for EK and other airlines, ensuring smooth arrivals and departures.
- Supervised daily operations to streamline flight control processes.
- Coordinated communication between flight crews and ground staff to enhance operational coordination.
- Managed resource allocation to maximize workflow efficiency.
Supervisor
Dnata
Dubai
07.2006 - 12.2008
- Managed airside operations for ramp and interline areas, facilitating seamless transfer of interline baggage for passengers across multiple airlines.
- Supervised daily operations of ground handling services at major international airport, enhancing service delivery and operational efficiency.
- Trained and mentored staff on safety protocols and customer service standards.
- Coordinated team schedules to optimize staffing during peak travel times, ensuring adequate coverage and minimizing delays.
Loading Team Leader
Dnata
Dubai
10.2003 - 07.2006
- Delivered timely baggage service, contributing to positive passenger experience.
- Managed staff schedules to optimize resource allocation.
- Organized staff schedules to ensure optimal resource allocation.
- Developed training programs for new employees and facilitated ongoing staff development.
F.O.C and Receptionist
Le-Meridian Dubai
Dubai
09.1999 - 08.2002
Team Leader
Dnata
Dubai
08.2000 - 05.2002
- Provided porter services to Dnata baggage service department at Dubai International Airport, ensuring smooth baggage handling.
- Managed daily workflows to optimize resource allocation and task execution.
- Coordinated training sessions to develop staff skills and operational knowledge, improving service quality.
- Delivered porter services to Dnata baggage service department at Dubai International Airport.
F.O.C and Receptionist
Holiday Inn Resort
12.1998 - 09.1999
Senior Receptionist
Sheraton Miramar Hurgadah
Hurgadah
09.1996 - 11.1998
- Greeted guests warmly and provided exceptional customer service at front desk.
- Greeted guests and delivered exceptional customer service at front desk, enhancing guest experience.
- Managed room reservations with hotel management software, streamlining booking process.
- Coordinated guest check-ins and check-outs, ensuring operational efficiency and guest satisfaction.
F.O.C and Receptionist
S Marriott Hotel Beach Resort
Hurgadah
07.1994 - 09.1996
- Assisted tourists in exploring Hurghada Red Sea in Egypt.
- Greeted guests warmly and facilitated smooth check-in experience.
- Managed phone calls and routed inquiries to enhance guest assistance.
- Provided detailed information about hotel services and local attractions to enrich guest experiences.
Education
Bachelor's degree of law - law
Ain Shams University
Cairo, Egypt 09.1990 - 06.1994
Skills
- AACS
- BELT SYSTEM
- ULTRA BRS BAGGAGE CONTROL
- HOLIDEX
- Fedileo system
- MS- EXCEL
- MS POWER POINT
- MS- WORD
- MICROSOFT OFFICE
- Windows
- Internet
- Emails
Personal Information
- Nationality: Egyptian
- Marital Status: Married
Hobbies and Interests
- Travelling
- Gardening
- Playing football
- Reading
- Writing
Languages
- English
- German
- Italian
- French
- Arabic
- English
- German
- Italian
- French
Honors And Awards
- Service Award in appreciation of 20 years' service in Emirates Airline & Groups
- Certificate of completion in Basic Airline Security course (EKAS)
- Certificate of appreciation in recognition of re-racking, re-arranging baggage's in Duty free store/left luggage and baggage service stores
- Certificate of appreciation in recognition of great team effort and support rendered and all passengers assisted efficiently
- Certificate of appreciation in recognition of exhibiting exemplary initiative and in display professional knowledge beyond the job role to render a remarkable customer service and achieve airline satisfaction
- Certificate of appreciation in recognition of the efforts in quick handling of British Airways Arrival Baggage as part of the MHB team
- Certificate of appreciation in recognition of Excellent service provided in handling of Air France passengers with mishandled baggage
- Certificate of appreciation in recognition of Excellent service in handling of KLM passengers with missing baggage
- Certificate of appreciation in recognition of the excellent support and customer service rendered to ensure smooth handling of cancelled flight EK202/31 Oct 08
- Bronze Award for Excellent support to minimize left behind bags
- Certificate of participation in completing the course Provide workplace coaching
- Certificate of appreciation in recognition for having successfully graduated from baggage services procedures (Saudi Arabian Airline)
- Certificate of attendance for completing all the requirements of flight system boarding
- Certificate of appreciation in recognition of exhibiting exemplary initiative and in displaying professional knowledge beyond the job role, which helped the department in a remarkable time frame
- Certificate of appreciation in recognition of exercising good control on the porters
- Certificate of appreciation in recognition of feedback received from TRAVCO Company for good co-ordination in handling their group passengers
- Certificate of appreciation from Kuwait Airways for excellent services provided constantly to them
- Certificate of appreciation in recognition of an excellent job performed by delivering 95% bags to our customers against different claims
- Certificate of appreciation in recognition of excellent handling provided for Saudi haj flights
- Certificate of appreciation in recognition of effort in smooth handling and professional assistance provided to the passengers
- Certificate of appreciation in recognition of professional handling of KLM passengers with mishandled baggage
- Certificate of appreciation in recognition of excellent effort in handling EK201/ 04th Feb 2005 by ensuring complete customer satisfaction
- Certificate of Attendance for attending the food safety and sanitary training with held in the red sea governorate in 1997
- Certificate of Competence in achieving the required examination standard on Dnata baggage service skills
- Certificate of Application in successfully completed the post course Application for Baggage service 1
- Achievement Award in recognition for having successfully graduated from baggage services procedures BAG-115
- Certificate of Application in successfully completed the post course Application for Baggage service 2
- Certificate of Application in successfully completed the post course Application for Dangerous goods for passenger handling
- Certificate of Application in successfully completed the post course Application for Ultra Trak Refresher
- Certificate of Application in successfully completed the post course Application for Ultra Trak BRS
- Certificate of Application in successfully completed the post course Application for Aircraft weight and balance
- Certificate of Application in successfully completed the post course Application for Airside load management distance learning program
- Certificate of completion in dangerous goods for passenger handling (category 9)
- Certificate of graduation for successfully completing the Emirates Airport Services Ab-initio course
- Certificate of completion in team participation and team communication
- Certificate of completion in information systems protection and information security
- Certificate of completion in leadership development
- Certificate of completion in business excellence (Fundamentals of quality)
- Certificate of completion in employee performance (managing difficult people)
- Certificate of completion in self-development (increasing your assertiveness)
- Certificate of recognition of the outstanding commitment and professionalism, demonstrated through excellent attendance over the past two years and upholding a clean disciplinary record
- Certificate of recognition of the valuable support during the weather disruption: 8-11 March 2024
- Certificate of recognition of achieving excellent performance and highest on-time departure of the month of June 2021
Languages
Arabic
First Language
English
Beginner
A1
German
Upper Intermediate
B2
French
Proficient
C2
Work Preference
Job Search Status
Open to workWork Type
Full TimeContract WorkSalary Range
$0/hr - $1000/hrTimeline
Supervisor
Dubai Airport Services
12.2015 - Current
Flight Control Supervisor
Emirates Airline
12.2008 - 12.2015
Supervisor
Dnata
07.2006 - 12.2008
Loading Team Leader
Dnata
10.2003 - 07.2006
Team Leader
Dnata
08.2000 - 05.2002
F.O.C and Receptionist
Le-Meridian Dubai
09.1999 - 08.2002
F.O.C and Receptionist
Holiday Inn Resort
12.1998 - 09.1999
Senior Receptionist
Sheraton Miramar Hurgadah
09.1996 - 11.1998
F.O.C and Receptionist
S Marriott Hotel Beach Resort
07.1994 - 09.1996
Bachelor's degree of law - law
Ain Shams University
09.1990 - 06.1994