PABASARA RATHNAYAKA
DUBAI,United Arab Emirates
Summary
I am looking for a challenging opportunity to leverage my experience,knowledge,and skill in a well-organized company while collaborating effectively with others.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Food & Beverage Waitress
Wyndham Dubai Deira
Dubai, UAE
12.2023 - Current
- The Spicery Restaurant waitress.(All Day Dinning)
- In room dinning and banquet waitress.
- Greet and converse with the guests to suggest or receive food and beverage orders.
- Accurately takes food and beverage orders from guests and promptly all transactions in the micros system.
- Managing guest complaints and assisting in efficient solutions.
Hostess + Waitress
THE OLYMPUS PLAZA HOTEL
HAPUTALE, Sri Lanka
01.2021 - 08.2023
- Welcomed guests warmly, enhancing first impressions
- Efficiently managed reservation schedules
- optimized seating plans for faster service
- coordinated events, enhancing guest experiences
- seasonal restaurant waitress(All Day Dinning)
- Banquet Events coordinator
- Thoroughly cleaning and re-setting tables upon customer's departure
- Handing out menus and providing detailed information on menu items
- Informing customers of our daily and seasonal specials
Freelancer of Wedding and Events planner
Save the Date
colombo, Sri Lanka
01.2020 - 08.2023
- Creates and maintain the document, budget
- Coordinating with clients & suppliers and event related services
- Free online consultants
- Delivered services to customer locations within target timeframes.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Engaged with stakeholders to build relationships and brand awareness.
- Delivered high-quality results within budget and timeframe targets.
Intern - Event Coordinator
Ministry of Tourism UVA Provincial Council
Baddulla, Sri lanka
09.2019 - 12.2019
- Knowledge & Experience on tourist attraction & destination in the UVA province
- Contributing as a member of Organizing at Food & Flora Festival
- Skills of working comfortably with IT application & online tools
- Conducted post-event evaluations to improve future events.
- Participated in staff meetings to discuss latest developments.
- Ensured timely project completion for customer satisfaction.
Intern Event Coordinator
Rochester Events & Media (Pvt) Ltd
colombo, Sri Lanka
01.2017 - 04.2018
- Handling main Events Family fair, Wedding planner, Home & Deco & outdoor Events
- Following up of event matters from beginning to end
- Coordinating with clients & suppliers and event related services
- Provides help-desk user support to the staff
- Promoted upcoming events to drive awareness, increase attendance and support client success.
- Coordinated logistics, leading to seamless flow of events.
- Managed multiple tasks concurrently under tight deadlines without compromising on quality or customer service.
- Managed vendor relationships to ensure best value for money.
Education
Higher National Diploma - Event Management
University College of Ratmalana (UNIVO TEC)
Sri Lanka 10.2016 - 01.2019
High School - Technology
B / Maliththa Central College
Sri Lanka 03.2013 - 08.2015
Skills
Communication
customer service excellence
Menu knowledge comprehension
positive attitude
Food safety awareness
upselling techniques
computer skills
Languages
English
Fluent
Affiliations
- photography
- playing Netball
- Travelling
Accomplishments
Employee of the month 2024 Wyndham Dubai Deira Hotel ,UAE
Certification
Food safety training from GCQ quality certificate service Dubai,UAE
Employee of the month 2024 Wyndham Dubai Deira Hotel
References
References available upon request.
Timeline
Food & Beverage Waitress
Wyndham Dubai Deira
12.2023 - Current
Hostess + Waitress
THE OLYMPUS PLAZA HOTEL
01.2021 - 08.2023
Freelancer of Wedding and Events planner
Save the Date
01.2020 - 08.2023
Intern - Event Coordinator
Ministry of Tourism UVA Provincial Council
09.2019 - 12.2019
Intern Event Coordinator
Rochester Events & Media (Pvt) Ltd
01.2017 - 04.2018
Higher National Diploma - Event Management
University College of Ratmalana (UNIVO TEC)
10.2016 - 01.2019
High School - Technology
B / Maliththa Central College
03.2013 - 08.2015
Food safety training from GCQ quality certificate service Dubai,UAE
Employee of the month 2024 Wyndham Dubai Deira Hotel
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