Summary
Overview
Work History
Education
Skills
Certification
Languages
Additional Information
Timeline
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Pai Wen Yang

Pai Wen Yang

Summary

With profession in aviation for 16 years experience, maintaining safety and security to the highest level is always my priority.

Enthusiastic in promoting company brand and business by delivering great hospitality , winning customers back and ensured customers always choose company as the first and only option.

Being cosmopolitan , pioneering and visionary by coworking with more than 145 nationality colleagues. Embrace culture differences, well-versed in job related adaption in working environment.

Strong leadership skill, decision making and problem solving with time management. Coaching and mentoring junior colleagues to self-develop and provide constructive feedback.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Flight Purser

Emirates Airlines
04.2024 - Current
  • Combines with all the experiences as mentioned below, adding on:
  • Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
  • Managed safety&security situations when necessary, ensuring safe travel environment for all aboard the aircraft.
  • Streamlined communication between cabin crew members& flight crew, fostering a cohesive and efficient team environment.
  • Conducted thorough post-flight evaluations to identify areas of improvement for future flights.
  • Processed information immediately for decision making and ensure the outcome benefits company and stakeholders.

Cabin Supervisor

Emirates Airlines
06.2016 - 03.2024
  • Ensured smooth running of business/economy cabin, serving as facilitator between team, purser and flight crew.
  • Administered first aid on passengers experiencing medical emergencies, such as CPR and life threatening situations. Effective communication between ground medical support and team.
  • Lead team to achieve flight goal. Train and coach individuals with own experience and company standards. Monitor& recognize performance with documentation when required.

Premium First Class Flight Attendant

Emirates Airlines
09.2012 - 05.2016
  • Delivering highest service standards to first class customers. Provide private jet concept relation between customers and self.
  • Accommodate VIPs, CIPs and celebrities customers requirements and ensure privacy and requests are met.
  • Effective communication and services between first class and flight crew.
  • Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.

Premium Business Class Flight Attendant

Emirates Airlines
05.2011 - 09.2012
  • Contribute to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
  • Follow company standards and procedures, maintain safe environment for both customers and colleagues.
  • Deliver seamless business class service in order to promote premium cabin and increase company profits.
  • Demonstrate respect, friendliness and willingness to assist colleagues whenever needed.

Economy Class Flight Attendant

Emirates Airlines
03.2009 - 05.2011
  • Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
  • Deliver company reward service and maintain customers satisfaction of the flight. Make customers feel relaxed, warm welcomed and create an enjoyable journey.
  • Maintain firm positive attitude when dealing with distressed customers by calming fears and provide secure environment.
  • Effective both-way communicate with colleagues and seniors regarding customers situation and follow up with solutions.

Education

English Literature

Shih Hsin University
Taipei City, Taiwan
05-2008

Skills

  • Coaching and mentoring of junior crew members with safety& security procedure and service standards
  • Business awareness of delivering highest in-flight service and reflection of customers' feedback& suggestion
  • Safety procedure compliance of company, customers and employees
  • Emergency management during pre-departure, in-flight and post arrival
  • Provide medical assistance and first aid of medical emergency( CPR, child delivery etc)
  • Effective communication in crew resource management

Certification

International Certificates:

GCAA flight cabin attendant license


Safety and Emergency Procedure Certificate:

2009-Current: Boeing 777-200&777-300

2015-Current: Airbus 380

2009-2015: Airbus 330-200, Airbus 340-300, Airbus 340-500


Company Certificate:

2025 to 2019-Full achievement of SEP examination

2016-Outstanding Attendance Record

2011-certificate of in-flight medical emergency (CPR)



Languages

English
Advanced (C1)
Chinese (Mandarin)
Bilingual or Proficient (C2)

Additional Information

In Position of Reward and Recognition Team

Timeline

Flight Purser

Emirates Airlines
04.2024 - Current

Cabin Supervisor

Emirates Airlines
06.2016 - 03.2024

Premium First Class Flight Attendant

Emirates Airlines
09.2012 - 05.2016

Premium Business Class Flight Attendant

Emirates Airlines
05.2011 - 09.2012

Economy Class Flight Attendant

Emirates Airlines
03.2009 - 05.2011

English Literature

Shih Hsin University

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