Pallavi Shah
Summary
I am a dedicated and methodical individual. I have good interpersonal skills, good team worker always willing to lean, develop new skills, reliable dependable and often seeks new responsibilities within a wide range of employment areas. I have an active and dynamic approach to work and getting things done on time.
Overview
7
7
years of professional experience
Work history
Customer service representative
Al Maya Supermarkets
2023.11 - Current
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Assisted customers with varying questions using product knowledge and service expertise.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Participated in regular training to maintain up-to-date knowledge on company products and policies.
- Assisted customers with product complaints, logging issues for investigation and providing replacement items.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
Cashier
Al Maya Supermarkets
Dubai
2022.06 - 2023.11
- Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.
- Educated customers on promotions, offers and special events to enhance product sales.
- Delivered outstanding customer care with proactive sales and listening skills.
- Greeted customers entering store and responded promptly to customer needs.
- Helped meet business needs by working extra shifts.
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
- Kept checkouts areas and general store clean and orderly.
Sales & Reservation Officer
Kasara Resort
Nepal
2020.10 - 2022.03
- Remained knowledgeable on popular attractions and experiences to provide additional travel advice.
- Negotiated unique airline discounts, resulting in significant cost savings to clients.
- Explained benefits of purchasing travel insurance with clients to boost Average Transaction Value.
- Researched accommodation options to provide choices for varying tastes and budgets.
- Promoted seasonal travel offers and upsold additional tours and experiences.
Administrative assistant
Thamserku Group
Nepal
2017.12 - 2018.09
- Assisted managers in compiling and organising materials for meetings.
- Kept and maintained accurate filing system for preservation of office information.
- Provided printing, photocopying scanning support to colleagues.
- Dealt with routine enquiries at reception or by telephone and referred more complex matters to appropriate members of staff.
- Took initiative to self-assign administrative tasks in line with company policy to maximise impact.
Receptionist
Thamserku Group
Nepal
2016.11 - 2017.12
- Kept reception area clean and neat to give visitors positive impression of the company.
- Reduced waiting times through effective time and resource management.
- Provided clerical support to company employees, including copying, faxing and file management.
- Delivered front of house duties with warm and professional manner.
- Answered [Number]+ telephone calls per day, compiling detailed notes and promptly forwarding as required.
Education
Bachelor in Arts - Arts
Pashupati Multile Campus
Nepal 2019.01 - /2022
Skills
- Sales negotiating
- Telesales techniques
- Customer sales support
- Sales expertise
Timeline
Customer service representative
Al Maya Supermarkets
2023.11 - Current
Cashier
Al Maya Supermarkets
2022.06 - 2023.11
Sales & Reservation Officer
Kasara Resort
2020.10 - 2022.03
Bachelor in Arts - Arts
Pashupati Multile Campus
2019.01 - /2022
Administrative assistant
Thamserku Group
2017.12 - 2018.09
Receptionist
Thamserku Group
2016.11 - 2017.12