SOHA KHALIL
SHARJAH
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Representative
OREDOO KUWAIT - PHONO
KUWAIT , KUWAIT
04.2018 - 09.2022
- Answered customer telephone calls promptly and improved on-hold wait times.
- Assisted customers with varying questions using product knowledge and service expertise.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Adhered strictly to policies and procedures for continued company compliance.
- Maintained compliant documentation on [Software] for reliable company records.
- Upsold new products and accessories to customers, capturing significant increases in add-on sales.
Customer Service Agent
STC - KUWAIT TELECOM CO
HAWALLI , KUWAIT
03.2017 - 03.2018
- Acted as first point of contact for customer issues and queries.
- Collaborated well with other customer agents to deliver consistent service across various platforms.
- Delivered consistently excellent customer service to guarantee positive company experiences.
- Processed product orders accurately and promptly, maximising customer satisfaction.
Education
Bachelor of Arts - FRENCH DEPARTMENT
BANHA UNIVERSTY
EGYPT 09.2009 - 06.2013
Diploma of Higher Education - FRENCH
MUNIFIA UNIVERSTY
EGYPT 09.2013 - 06.2014
Skills
- Sales enquiry handling
- Sales negotiating
- Strong customer service orientation
- Outstanding customer service
- Strategic sales knowledge
- Microsoft Office
- Complaint resolution
- Sales expertise
- Customer sales support
Languages
Arabic
Fluent
English
Advanced
French
Intermediate
Timeline
Customer Service Representative
OREDOO KUWAIT - PHONO
04.2018 - 09.2022
Customer Service Agent
STC - KUWAIT TELECOM CO
03.2017 - 03.2018
Diploma of Higher Education - FRENCH
MUNIFIA UNIVERSTY
09.2013 - 06.2014
Bachelor of Arts - FRENCH DEPARTMENT
BANHA UNIVERSTY
09.2009 - 06.2013
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