SOHA KHALIL
SHARJAH
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work history
Customer Service Representative
OREDOO KUWAIT - PHONO
KUWAIT , KUWAIT
2018.04 - 2022.09
- Answered customer telephone calls promptly and improved on-hold wait times.
- Assisted customers with varying questions using product knowledge and service expertise.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Adhered strictly to policies and procedures for continued company compliance.
- Maintained compliant documentation on [Software] for reliable company records.
- Upsold new products and accessories to customers, capturing significant increases in add-on sales.
Customer Service Agent
STC - KUWAIT TELECOM CO
HAWALLI , KUWAIT
2017.03 - 2018.03
- Acted as first point of contact for customer issues and queries.
- Collaborated well with other customer agents to deliver consistent service across various platforms.
- Delivered consistently excellent customer service to guarantee positive company experiences.
- Processed product orders accurately and promptly, maximising customer satisfaction.
Education
Bachelor of Arts - FRENCH DEPARTMENT
BANHA UNIVERSTY
EGYPT 2009.09 - 2013.06
Diploma of Higher Education - FRENCH
MUNIFIA UNIVERSTY
EGYPT 2013.09 - 2014.06
Skills
- Sales enquiry handling
- Sales negotiating
- Strong customer service orientation
- Outstanding customer service
- Strategic sales knowledge
- Microsoft Office
- Complaint resolution
- Sales expertise
- Customer sales support
Languages
Arabic
Fluent
English
Advanced
French
Intermediate
Timeline
Customer Service Representative
OREDOO KUWAIT - PHONO
2018.04 - 2022.09
Customer Service Agent
STC - KUWAIT TELECOM CO
2017.03 - 2018.03
Diploma of Higher Education - FRENCH
MUNIFIA UNIVERSTY
2013.09 - 2014.06
Bachelor of Arts - FRENCH DEPARTMENT
BANHA UNIVERSTY
2009.09 - 2013.06