Pantelis Nikas

Oversaw and participated in Emirates renowned inflight service delivery in cabins of up to 450 customers at a time.

Lead a team of multicultural cabin crew members and inspired them to perform their best by being a role model.

Managed team members and time efficiently so that customers could receive a flowing and effortless service.

Responsible for teams adherence to the highest standards of service delivery and company SOPs.

Regularly conducted team briefings to evaluate progress and receive customer feedback, as well as use open and clear communication to set the goal for the next task.

Wrote several types of reports ranging from small defects to customers compliments or concerns.

Served as a brand ambassador for Emirates Airline by maintaining an impeccable image throughout the duration of duty.

Responsible for personally welcoming back high valued customers, VIPs and IOs and ensured they were very well looked after throughout the flight.

In charge of delivering the best inflight experience to customers in Emirates Economy and Business Class Cabin.

In Charge of the overall safety and security of each respective cabin as required by company regulations as well as local and international regulatory bodies.

In charge of managing, supporting and coordinating emergencies such as emergency landings, possible evacuations, medical incidents involving passengers as well as conflict that might have arisen among passengers, and team members.

Responsible for recognizing and encouraging outstanding performance as well as addressing shortfalls and providing feedback.

Supported a constant flux of new colleagues adapt fast and manage the challenges of their new role.

Demonstrated business awareness which contributed positively to business results such as propose workable ideas to enhance customer experience as wells as for cost saving and revenue generation.

Responsible for delivering the best inflight experience to customers onboard the emirates first class cabin.

Welcomed, interacted and provided a world class hospitality to high profile First Class customers such as Members of Royal Families, Celebrities, Politicians and High Ranking Company Executives.

Delivered an inflight fine dining experience of the highest standards.

Anticipated customers needs and delighted them by being attentive and paying attention to detail.

Demonstrated flexibility and adaptability in order to offer a personalized service that was tailored to each customers' needs and preferences.

Effectively worked in a team by communicating clearly and sharing the workload.

Increased revenue by strategically promoting inflight retail and achieving a great number of sales on every flight.

Worked in a team to deliver a world class experience on board emirates premium business class cabin.

Effectively coordinated with several colleagues in a highly organized work environment to offer a seamless and elegant service of the highest standards to business class customers.

Worked in a highly organized and proactive way when managing the galley as a crucial role for a successful outcome.

Engaged with and attended several customers in Emirates business class iconic lounge.

Was in charge of the welfare and service satisfaction of several business class customers per flight.

Increased revenue by strategically promoting inflight retail and achieving a great number of sales on every flight.

Worked with a large team of colleagues in wide bodied aircraft with a capacity of up to 550 customers.

Responsible for the safety and comfort of economy class customers.

Performed safety and security critical tasks throughout the flight.

Provided first aid and managed medical incidents ranging from minor discomforts to severe medical cases.

Worked together and under the leadership of different supervisors on every flight.

Collaborated and coordinated with colleagues in a highly organized environment to deliver a seamless service to our economy class customers.

Welcomed and helped settle in a large number of customers at a time paying extra attention to special category customers like mothers with infants and elderly people.

Made sure Emirates warm hospitality was extended to all the customers throughout the flight.

Supported students consolidate learning material and prepare homework across varied subjects in their curriculum.

Specialized in English language learning at different levels of proficiency.

Worked with students with learning challenges such as dyslexia and ADHD.

Received Commando and Paratrooper training in the Greek Army's Elite Paratrooper Division.

Participated in various military training scenarios in a very strict and highly disciplined environment.

Performed various tactical training jumps.

Took part in daily patrols and combat readiness exercises.

Worked part time in the unit's administrative quarters, in the finance office.

Was selected Team leader of the unit i joined with.

Was responsible for my team's daily schedule and activities and reporting back to my seniors.

Communicated with customers on progress of their order, installment payments and future orders.

Assisted in product promotion and sales by explaining and demonstrating products.

Assisted customers with choosing the type of product that fit their needs and preferences.

Actively supported the business in finding new customers in new locations.

Further supported a traditional business by familiarizing its members with the use of new technologies to facilitate product promotion.

Received and answered customers phone book inquiries utilizing an extensive database as well as other resources.

Ensured customer satisfaction by sourcing the correct information, using clear and courteous language while maintaining minimum caller waiting time.

Updated database with new entries and rectified outdated or incorrect entries.