Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Timeline
Generic

Pardeep Kumar

Dubai

Summary

Seasoned Telecom Professional with over ten years of experience in the installation, operation, and maintenance of Core Telecom Network infrastructure. Specialized in managing end-to-end activities for core equipment, including planning, implementation, and ensuring smooth day-to-day operations. Highly skilled in conducting ATP for newly installed core network systems and OSP network, ensuring quality, compliance, and readiness for integration. Known for strong problem-solving abilities, efficient troubleshooting, and consistent delivery of high-performance results in critical network environments.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Technician (Level 2)- Core Network Maintenance

Etisalat (e&)
Dubai
01.2024 - Current
  • Conducted Acceptance Testing Procedures (ATP) for new nodes and network expansions (DWDM, Routers, Switches, Firewalls, monitoring/ security devices and Cloud Equipment), ensuring compliance with operations and maintenance team standards.
  • Performed routine maintenance and fault rectification on assigned telecom network elements, ensuring optimal performance and reliability.
  • Participated in site surveys for the installation of new core network nodes and the expansion of existing ones, supporting effective network planning and deployment.
  • Responded to core equipment faults reported by Network Operations Centers (NOCs) and ensured timely resolution.
  • Aided in locating and resolving Junction Fiber Optic Cable Network faults, fulfilling call-out responsibilities as needed.
  • Utilized test equipment to efficiently localize and rectify faults, contributing to network stability. (10G, 100G & 400G Tester. OTDR, C-OTDR, OSA)
  • Assisted in the verification of fixed assets to ensure accurate inventory management.

Manager Operations

Pakistan Telecommunication Company Limited (PTCL)
Hyderabad
10.2017 - 09.2022
  • Led Acceptance Test Procedures (ATPs) for the installation of new network elements, including MSAGs, OLTs, and FDHs.
  • Managed timely maintenance for OSP network elements.
  • Spearheaded the successful installation of Optical Distribution Nodes (ODNs) for the GPON network.
  • Provided adept technical support to field staff utilizing advanced Nokia Fiber Analysis tools.
  • Conducted mapping of network elements on Maximo and CRM platforms.
  • Prepared comprehensive BOQs and seamlessly managed PRs and POs in SAP ERP for streamlined network maintenance
  • Employed CRM, Excel, BI publisher, and various tools for insightful data analysis and compelling reporting.
  • Diligently managed operational KPIs, ensuring the flawless delivery of Triple-play services to valued customers.

Assistant Manager Operations

Pakistan Telecommunication Company Limited (PTCL)
Mithi Tharparkar
12.2013 - 09.2017
  • Led a team, ensuring customer retention, efficient fault clearance, and maintaining operational KPIs
  • Utilized CRM, BNCC, EXCEL, Oracle BI Publisher, and MMBB Support Software tools for efficient business processes, order processing and e-reporting
  • Proficiently managed ADSL Broadband, Telephone Voice service, and IPTV services through Alcatel, ZTE, and Huawei Switches and DSLAMs.

Education

Bachelor of Science - Electronic Engineering

International Islamic University Islamabad
Islamabad
06-2012

Skills

    OTN and DWDM Technology
    Routers, Switches and Firewall Equipment
    10G, 100G, 400G Testers and OTDR
    COTDR for Submarine Cable Systems
    Linux, Powershell, Command Prompt and PuTTY
    ATP and Survey Skills
    Troubleshooting & Customer Support
    Networking & System Administration
    IT Security & Cyber Defense
    Operating Systems & Infrastructure
    Fault Diagnoses and Rectification
    Provisioning and Maintenance
    Customer Relationship Management (CRM)
    GPON Operations and Planning
    Project Management
    Nokia Fiber Analyzer
    Presentation Skills
    Microsoft Office Suite
    Fiber Cable Cleaning and Testing Tools
    Leadership
    Team Management
    Problem Solving

Accomplishments

  • Business Excellence Award: Honoured with the prestigious Business Excellence Award in February 2020 for consistently achieving outstanding business growth.
  • National Transformation Project: Secured the top position in 2018 at PTCL nationwide for the efficient and timely completion of the NTP at the Qasimabad Exchange.
  • Cost Reduction: Strategically planned and executed the sunset of 04 exchanges, resulting in a remarkable 60% reduction in operational costs.

Languages

Urdu
First Language
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1

Certification

  • UAE Driving License, 01/2025.
  • Google IT Support Professional Certificate, 23/03/2025.
  • Data Analytics & Reporting Using Excel, 10/01/21.
  • Certificates by Harvard ManageMentor, 07/01/20

Timeline

Technician (Level 2)- Core Network Maintenance

Etisalat (e&)
01.2024 - Current

Manager Operations

Pakistan Telecommunication Company Limited (PTCL)
10.2017 - 09.2022

Assistant Manager Operations

Pakistan Telecommunication Company Limited (PTCL)
12.2013 - 09.2017

Bachelor of Science - Electronic Engineering

International Islamic University Islamabad

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Pardeep Kumar