PATHUM SILVA
DUBAI
Summary
Energetic Room Attendant with strong skills in maintaining cleanliness and guest satisfaction. Proven ability to ensure rooms are spotless and presentable, enhancing guest experience. Strong attention to detail and knack for creating welcoming environment. Committed to upholding high standards and improving guest satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Hotel Room Attendant
NH COLLECTION DUBAI PALM JUMEIRAH
2025.10 - Current
- Assisted in training new staff members, sharing best practices and industry knowledge.
- Maintained excellent communication with front desk staff, reporting completed rooms for timely guest checkins.
- Enhanced guest satisfaction by maintaining a high standard of cleanliness in all assigned rooms.
Housekeeping Room Attendant
Waldorf Astoria Palm Jumeirah
2021.02 - 2025.09
- Organized room service delivery with 95% timeliness
- Assisted with VIP suite maintenance, increasing retention
- Trained 5 team members, improving service quality by 15%
- Inspecting the clean rooms
- Helping supervisor on busy situation
Housekeeping Room Attendant
Fairmount Residence, Strive Facilities Management
2020.03 - 2021.02
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Deep cleaning project
- Floor scrubbing at public area
Housekeeping Trainee
Amal Villa Resort and Spa
2020.09 - 2020.11
Education
MLC And Hospitality Management - Hospitality and Tourism
Winstone Hotel School
Nugegoda , Sri Lanka2019-01
High School Diploma - General Studies
Waldorf Astoria Palm Jumeirah
Dubai , UAE2023-05
Skills
- Room cleanliness management
- Guest feedback on online platform
- Guest satisfaction enhancement
- Inventory tracking
- Effective time management
- Team collaboration and training
- Attention to detail
- Observing the details and act with plus one service
- Service quality improvement
Certification
- Champion of the towel art competition
- Department star of the month - November 2022.
- Department Star of the Month - May 2023.
- Nominee as Best Employee of the Month 2 times - housekeeping department.
- Sincerely elegant service star of the year 2022
Languages
ENGLISH
Advanced (C1)
Hindi
Upper intermediate (B2)
Timeline
Hotel Room Attendant
NH COLLECTION DUBAI PALM JUMEIRAH
2025.10 - Current
Housekeeping Room Attendant
Waldorf Astoria Palm Jumeirah
2021.02 - 2025.09
Housekeeping Trainee
Amal Villa Resort and Spa
2020.09 - 2020.11
Housekeeping Room Attendant
Fairmount Residence, Strive Facilities Management
2020.03 - 2021.02
MLC And Hospitality Management - Hospitality and Tourism
Winstone Hotel School
High School Diploma - General Studies
Waldorf Astoria Palm Jumeirah