PAYAL VARMA
Abu Dhabi
Summary
Dynamic corporate professional with a strong background in strategic planning and operational execution, capable of leading at the executive level. Demonstrated success in guiding teams to achieve impactful results while fostering a culture of collaboration and innovation. Renowned for adaptability and consistent performance in fast-paced environments, with key skills including strategic vision, financial acumen, and team leadership. Committed to driving organizational success through insightful decision-making and a results-oriented approach.
Overview
11
11
years of professional experience
1
1
Certification
Work History
AVP, Commercial Market Development
National Insurance Company - Daman
05.2024 - Current
- Spearheaded the launch of Daman’s new P&C business lines, building end‑to‑end business cases, financial models, and GTM strategy while leading a 6‑month system selection program—including consultant onboarding, due‑diligence site visits, and commercial negotiations—to establish the company’s digital foundation for P&C expansion.
- Led the development of Daman’s GCC‑wide regional insurance expansion strategy, independently designing operating models, evaluating TPA vs. insurer partnership structures, and negotiating partner selection through MoU execution, driving a scalable market‑entry blueprint now in final financial structuring.
- Served as the strategic POC for the Department of Health–Abu Dhabi’s Basic Program reform, leading capitation model design and cost‑containment proposals with an estimated AED 1B subsidy impact, shaping policy direction and future-state financial sustainability.
- Drove enterprise‑wide commercial performance strategy, owning CRM and lead‑management enhancements, annual target‑setting for >AED 600M–900M new business, and executive‑level reporting and communication to align stakeholders on growth priorities.
- Currently leading the design of Daman’s 2026–2030 digital strategy, defining long‑term GWP ambitions, digital capability roadmaps, and execution pathways, while managing cross‑functional collateral and steering new strategic initiatives across the health insurance portfolio.
Senior Consultant
Deloitte Consulting India Pvt. Ltd. (Monitor)
04.2022 - 08.2023
- Worked with a multi-state US Health Insurer (Health Care Services Corporation) to provide business expertise and advise on ongoing digital transformation, testing and parallel automation efforts
- Fast tracked Manager candidate implementing client projects, go-to-market sales efforts & performing advisory / management functions for healthcare digitization projects
- Led team of 4 providing key insights to long-term, multi-year claims modernization program for HCSC, large, multi-state health insurance client
- Managed ongoing executive reporting & client management for HCSC’s ongoing multi-annual transformation testing, quality management and automation threads
- Worked with cross-functional theme owners (Plan-to-Fix, Plan-to-Version etc.) to assess efficacy of parallel testing efforts helping drive structured approach to testing for Q3, Q4 in FY23 and build cohesive design to execution plan for FY24
- Reduced proposed “time to test” and consolidated “test phases” through client discussions by 30% and remediated code inconsistencies due to 100% fringe scenarios
- Led the Software Engineering Talent Model Pilot with 2022 acquired Hashdlen for ~200 Cloud Engineers; defined job level mapping, performance management and tool integration implementation plan as part of the Core Steering Committee and PMO Lead
- Led Go-to-Market thread for Precision Clinical Engagement product (piloted with Elevance Health / Anthem) to create sales pipeline worth USD 60M (Q2, FY23)
Chief of Staff
Deloitte Consulting India Pvt. Ltd. (Monitor)
02.2022 - 03.2023
- Took on an internal role as Chief of Staff for a consulting offering portfolio of ~13000 practitioners to hone Business Development, Growth and Strategic Design / Advisory skills for internal senior executives
- Most junior practitioner to manage stakeholders, support strategic / operational business decision making, driving financial and talent-oriented goals at scale
- Part of Eminence thread, developing white papers and PoV documents for the “Future of” for Deloitte’s go-to-market and sales efforts across industries and capabilities
- Provided strategic and operational support to talent & business leaders managing largest Consulting offering portfolio (~13,000). Helped leadership supervise and oversee management of firm initiatives (~15) for operations and business expansion through FY23, based on Deloitte’s global strategic priorities
- Developed strategic business cases for expansion into Americas (MX) Delivery Centre for Cloud Engineering. Proposed logistics and financials for Secondments
- Pioneered Operational Transformation initiative to review processes / escalation matrices & redefine intervention points to manage admin overheads
- Worked on initiative to evaluate post-Hybrid Work reporting to manage workload for senior leadership (~250). Involved with FY23 goal-setting discussion for current PPMDs and Senior Managers to critically evaluate, provide suggestions using framework developed
Senior Consultant
Deloitte Consulting India Pvt. Ltd. (Monitor)
04.2021 - 02.2022
- Expedited promotion [1/4 fast tracked promotions in batch of 40+]. Pioneering member of Deloitte’s Centre for Process Bionics practice and continued to be part of Healthcare (Payer, Provider) industry proposal response teams, pricing and solution development efforts
- Designated as US POC to collaboratively devise Health Financing strategy & implementation roadmap for NEOM, SA’s north-west urban development project
- Led team of 5 business consultants in long-term process optimization and modelling engagement for Citibank, large, multinational Banking and Capital Markets client to map 2000+ Current & Future process models across 5 regions driving USD 18M+ in revenue
- Independently performed extended Scope and Quality Assurance functions within project team (45+ practitioners) to enable target process mapping and execution to further Zimmer Biomet’s goal of optimized, de-risked process future states, and set up “Process Modeling Factory” as senior client engagement manager
- Led 5 of 9 work threads to de-risk WALMART’s legacy migration through process modelling and mining workshops, enabling 70% more efficient store Front operations. Sold additional testing collaboration for WLTIM CloudApp (USD 26M)
- Enabled sales worth USD 20B+ for Healthcare (Zimmer Biomet, Kaiser Permanente), Banking & Capital Markets (Edward Jones, StateStreet, Vanguard), Consumer / Retail (Walmart, CVS) and Renewable domains (Exelon, ConocoPhillips) in process bionics
- Worked closely with Deloitte’s Industry First repository team to develop reusable documentation, with quantified success stories and solution papers in collaboration with Technology & Marketing teams across industries for the upcoming Core Tech Ops practice
- Led Talent, Training & Communications effort for Centre for Process Bionics to pursue partnerships with tool vendors (e.g., Signavio, Celonis, UIPath etc.)
Consultant
Deloitte Consulting India Pvt. Ltd. (Monitor)
06.2019 - 04.2021
- Worked with insurance clients to support digital transformation efforts in the capacity of a business advisor and program manager while supporting sales efforts through “Future of” series and go-to market initiatives across industries and capabilities
- Part of Deloitte’s pilot team assessing data modernization opportunities / database appropriateness for Transamerica, Roche, and drafting PoVs for sponsoring leadership
- Led team of 13 Business Analysts to translate and map over 1400 As-Is processes within 2 weeks of operation driving cost reduction & technology management effort for Transamerica, using deep insurance and sub-process expertise
- Reduced cost of contracted services by 9% through targeted resource analysis, pipeline analysis and comprehensive vendor consolidation plan
- Saved USD 3M through analysis of vendor contracts, resource management and process optimization initiatives for CXO Executives for PayPal; sold additional Quality Engineering program (USD 22M) as assisted with design and execution strategy
- Built and sold additional opportunities by devising approach to implement restructuring for bottom line gains by FY22 (sales, client teams confidential)
- Identified revenue growth opportunities (USD 1.5M) through talent management by developing financial model for Deloitte’s leverage management initiative
Business Technology Analyst
Deloitte Consulting India Pvt. Ltd.
06.2015 - 03.2018
- Part of a ~350+ practitioner strong team, working directly with EPIC electronic medical record transition projects as an expert on Account Billing, Hospital Coding, Ambulatory, Surgical, and Health Information Management (including legal) functions
- Saved USD 16M in sanctions and USD 9M in settlements for CommonSpirit (health provider chain) using deep industry expertise and health information management expertise to devise hospital reports fit for legal consumption
- Reduced operating losses by 19.8%, FY2017-20 and turnaround time on legal audit reports by 95% at on-site Medical Records Unit by developing reporting templates as the EPIC and functional SPOC in team of 319
- Recovered USD 3M/month by implementing efficient claim generation & rejection monitoring process, leading to 19% increase in operating revenues. Reduced average billing errors by 31% on high volume recurring, series and therapy accounts, reducing rework to increase coder productivity by 14%
- Led annual billing code updates (DRG) for two years, and identified issues with hospital billing management to help quicker follow ups, claim resolution and recovery of business days lost due to quarterly updates by 96%
- Served as Market Facing Analyst and Solution Architect for EPIC at CommonSpirit, handling business worth USD 2B annually (12.6% of Revenue). Consulted with client Clinical, Nurse, Hospital Provider, Instructional Design and Technical teams to address operational coordination issues as part of Optimization stage system changes
Education
Master of Business Administration - Strategy, Public Policy, Finance
Indian School of Business
04.2019
Bachelor of Technology - Electrical and Electronics Engineering
Vellore Institute of Technology
05.2015
Skills
- Strategic Design, Advisory & Consulting
- Business Development and Growth Initiatives and Partner Negotiations
- Client & Key Account Management
- Executive Management & Communication
- Proposals & Sales Response Development
- Policy Development & Implementation
- Business Case Development, Financial Analysis and Executive Read-outs
- Program Management, Governance with KPI Design & Tracking
- Change Management and Data Analysis
- Digital Transformation Architecture
- Process Optimization, Modeling & Mining
Certification
- In Progress | Mergers & Acquisitions Specialization, University of Urbana-Champaign, Online | 2023
- The Materiality of ESG Factors Specialization, University of Pennsylvania, Coursera (Online) | 2023
- The Business of Health Care Specialization, University of Pennsylvania, Coursera (Online) | 2023
- Certified The Business of Insurance: Applying Financial Concepts, LOMA | 2020
- Certified The Policy Lifecycle: Insurance Administration, LOMA | 2020
- Certified Health Information Management (Hospital Coding, Deficiency Management, Release of Information), Epic | 2015 – 2018
Timeline
AVP, Commercial Market Development
National Insurance Company - Daman
05.2024 - Current
Senior Consultant
Deloitte Consulting India Pvt. Ltd. (Monitor)
04.2022 - 08.2023
Chief of Staff
Deloitte Consulting India Pvt. Ltd. (Monitor)
02.2022 - 03.2023
Senior Consultant
Deloitte Consulting India Pvt. Ltd. (Monitor)
04.2021 - 02.2022
Consultant
Deloitte Consulting India Pvt. Ltd. (Monitor)
06.2019 - 04.2021
Business Technology Analyst
Deloitte Consulting India Pvt. Ltd.
06.2015 - 03.2018
Bachelor of Technology - Electrical and Electronics Engineering
Vellore Institute of Technology
Master of Business Administration - Strategy, Public Policy, Finance
Indian School of Business
ADDITIONAL INTERESTS
Avid reader, debater with a keen interest in the interface of food and culture, in my free time, I like experimenting with unique ingredients, discovering cultures and building unique skills. I am a big proponent of Inclusion and Diversity, often leading threads at work and outside to bust myths associated with the LGBTQ+ community. I also volunteer at CARE India in Hyderabad, where I am focused on helping the core administration build contacts to accrue financial support / donations for campaigns.
CLIENTS SERVED
- HCSC
- NEOM
- CommonSpirit
- Walmart
- Citi
- PayPal
- Zimmer Biomet