Pooja Bhattarai Katuwal

• Business Development, Client Relations, Sales Cycle Management, Negotiations/Closing, Customer service, Communication Skill, Self-Confidence, Product Knowledge, Basic Computer Skill eg.Excel,Ms office, Ms word..
• Accepted and processed cash, check and card payments.
• Provided customers with detailed information about products while learning about personal needs, budget and desires of each person.
• Established rapport with customers using active listening and interpersonal skills.
• Built relationships with customers and community to promote long term business growth.

• Ensuring high levels of customer satisfaction through excellent sales service
• Assess customers needs and providing assistance and information on product features
• Welcoming customers to the store and answer their queries
• Following and achieving department's sales goals on a daily, monthly, and yearly basis
• Maintain in-stock and presentable condition assigned areas.
• Trained, coached, and mentored new sales associates for maximum performance.
• Met or exceeded sales objectives on consistent basis to drive company growth.

• Greeted customers entering store and responded promptly to customer needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Ability to adapt to new technologies
• Worked flexible schedule and extra shifts to meet business needs.
• Sound understanding of gift cards, exchange, refund and processing coupons
• Provided excellent customer service and communications with diverse customers.

• Successfully assisted customers with product selection and purchases, e-service transactions
• Built rapport with customers by asking probing questions and utilizing effective listening skills
• Achieved daily sales goals by cross selling and promoting additional products
• Arranged new merchandise with signage and appealing displays that encourage customer sales and moved overstock items
• Compute sales price, total purchases, processed cash and card payment.

Grade: 1st Div