Summary
Overview
Work History
Education
Skills
LANGUAGE
PROJECTS
Timeline
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Pooja Bhuvaneswaran

Pooja Bhuvaneswaran

Dubai

Summary

Over two years of experience as an Application Support Analyst specializing in software application support and technical assistance. Demonstrated proficiency in troubleshooting and resolving issues to maintain optimal functionality of enterprise-level software applications. Skilled in managing mobile device configurations and enforcing security protocols to safeguard corporate data while minimizing downtime.

Overview

7
7
years of professional experience

Work History

Software & Application Support

Data Capture System (Emirates Flight Catering)
01.2024 - 02.2025
  • Configured and managed mobile devices using Soti MobiControl to ensure secure access and monitoring.
  • Deployed and enforced device policies for Android, iOS, and Windows platforms.
  • Troubleshot connectivity and synchronization issues, minimizing downtime.
  • Implemented security protocols including remote wipe and password policies to safeguard corporate data.
  • Conducted audits and generated reports on device compliance with company security standards.
  • Integrated Soti MobiControl with IT infrastructure to optimize device lifecycle management.
  • Provided end-user training on device usage and security features.

Software Support Engineer

Bright Technologies
12.2022 - 11.2023
  • Experienced Software Application Support professional with a strong background in providing technical assistance, troubleshooting, and maintaining enterprise-level software applications.
  • Skilled in diagnosing issues, resolving user problems, and ensuring smooth application functionality.
  • Proficient in monitoring system performance, performing routine software updates, and coordinating with development teams for issue resolution and enhancements.
  • Expertise in customer support, root cause analysis, and creating documentation for both technical and non-technical users.

Web Developer Intern

Technopark, Kollam, India
07.2018 - 08.2019
  • Assisted in the development of web applications and features under the guidance of senior developers.
  • Gained hands-on experience with various front-end.
  • Participated in team meetings to discuss project requirements and progress.
  • Developed and maintained responsive web applications using HTML, CSS.

Education

Master of Technology - Computer Science & Engineering

Technocrats Institute of Technology
BHOPAL, M.P
09-2023

B.tech - Computer Science

ORIENTAL UNIVERSITY
Indore, India
06-2018

Skills

  • Front-end development: HTML, CSS, JavaScript
  • Database management: MySQL
  • Spreadsheet proficiency: MS Excel
  • Operating systems: Windows, Linux
  • Software configuration and maintenance

LANGUAGE

English
Upper intermediate (B2)
Hindi
Bilingual or Proficient (C2)
Malayalam
Intermediate (B1)

PROJECTS

Recommendation System Using Singular Value Decomposition

  • Predicted user preferences based on collaborative filtering.Implemented the model surprise library ,achieving accurate predictions on Online Shopping dataset.
  • Conducted a comparative Analysis of Recommendation algorithms,highlighting the reduction prediction error.

        

 Methodology used :
Content Based Filtering
1) Dataset
2) Libraries :
a) Numpy for mathematical operation
b) Pandas : During data frames like unstructured to structure data
c) Matplotlib : For Graphical Representation
3) Collaborative Filtering
4) KNN- means Algorithms

Timeline

Software & Application Support

Data Capture System (Emirates Flight Catering)
01.2024 - 02.2025

Software Support Engineer

Bright Technologies
12.2022 - 11.2023

Web Developer Intern

Technopark, Kollam, India
07.2018 - 08.2019

Master of Technology - Computer Science & Engineering

Technocrats Institute of Technology

B.tech - Computer Science

ORIENTAL UNIVERSITY

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Pooja Bhuvaneswaran