Pooja Joshi
Administrative Manager
Dubai
Summary
Knowledgeable Customer and Student Service and Support Representative over 5+ years with proven ability to communicate with customers and resolve issues quickly and effectively.
Have consistently met the company's quality standards and adhere to product and service updates. Expertise in planning, developing, and implementing educational programs. Uses communication skills and innovative strategies to enhance the learning experience.
Skilled English Teacher with a resourceful and engaging teaching style demonstrated over 5+ years of academic experience. Caring and hardworking professional with exceptional work ethic and commitment to cultivating productive learning environments to drive students' progress and comprehension.
Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Responsible, punctual and productive professional when working with little to no supervision.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Administrator Assistant
Aura Academy of Arts
Dubai
10.2021 - Current
- Managed information on company databases for different organizational activities to track history and safeguard accurate information.
- Performed administrative tasks, document management, and report development for inter-departmental use.
- Composed, edited and prepared correspondence and other department documents.
- Trained and helped less experienced staff manage workloads and assignments, facilitating fulfillment of organizational objectives.
- Coordinated communications between various departments to schedule meetings and keep the company informed on critical matters.
- Leveraged business acumen and strategic collaboration skills to build rapport across all enterprise levels.
- Kept office operations running smoothly and efficiently by implementing procedure and policy improvements.
Virtual Assistant
Dubai, Math Revolution
Dubai
12.2019 - 09.2022
- Helped teachers plan engaging activities and create level-appropriate teaching materials.
- Reviewed current programs to identify curriculum gaps, providing detailed recommendations for revised and new programs.
- Acted as the first point of contact for prospective students and ad-hoc visitors, giving information and advice about the program.
- Worked with academic staff to maintain and update course resources via a virtual learning environment.
- Took part in course evaluation and course approval procedures to maintain high levels of quality assurance.
- Administered program evaluation process and utilized feedback to identify ways to make tangible improvements to program delivery.
- Handled student correspondence and internal communications in a professional manner.
- Utilized excellent communication and interpersonal skills to liaise effectively with international students.
- Provided day-to-day administrative support, improving overall business efficiency.
- Received, sorted, and directed incoming mail to maintain good communication channels.
Virtual Customer Service Representative
Amazon Development Center India
Indore
08.2018 - 06.2019
- Answered live online chats to give quick answers and solve problems faster.
- Troubleshot and resolved online ordering issues and concerns to promote seamless ordering process for customers.
- Helped customers navigate website to order online for added convenience and access to larger inventory.
- Monitored customer feedback and performance indicators to identify areas for improvement.
- Documented and updated customer records in the software to record interactions and facilitate follow-up.
- Resolved customer complaints by determining cause of problem, selecting best solution and expediting correction or adjustment.
- Served as point of escalation for complex customer issues, capturing timely resolution to drive client retention.
- Performed well at quality assurance evaluations by continuously actioning performance feedback to drive personal improvement.
English Teacher
Vidhyanjali International School
Indore
04.2015 - 06.2018
- Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
- Prepared comprehensive English curriculum for multiple classes.
- Planned dynamic lessons to increase student comprehension of books and literary concepts.
- Performed assessments of students' achievement, behavior, and social interaction.
- Created lesson plans that combined discipline with other measures to increase students' ability to concentrate and participate in class.
- The assisted department head in establishing daily schedules, curriculum, and exam activities.
- Participated in training classes to improve teaching practices and learned new teaching techniques.
- Spearheaded group teaching sessions to help students struggling in similar areas.
- Inducted students to provide academic advice, counseling and draw up individual learning plans.
- Selected and sequenced appropriate materials and resources based on content area and learners' abilities.
English Teacher
Vaishnav Academy
Indore
07.2012 - 04.2013
- Evaluated the success of teaching programs and recommended improvements to upper management to enhance the effectiveness.
- Participated in professional development opportunities to stay up-to-date on teaching best practices and enhance educator skills.
- Held sessions with fellow educators to collaborate and share information with the objective of improving students' success.
- Tracked learning progress in order to identify opportunities to enhance teaching methods and help students achieve their respective goals.
- Collaborated with same-subject teachers to construct educational frameworks and support for students.
- Led interesting and diverse group activities to engage students in course material.
- Created and implemented activities to foster critical thinking skills of students.
Education
Master of Science - Chemistry
Mata Jijabai Govt. PG Girls College
Indore,India 08.2009 - 05.2011
Bachelor of Science - Chemistry
Shri Cloth Market Girls School
Indore, India 07.2006 - 05.2009
HSC (Higher Secondary Certificate) - Biology
Shri Cloth Market Girls School
Indore,India 07.2005 - 04.2006
High School Diploma -
Shri Cloth Market Girls School
Indore, India 07.2003 - 04.2004
Skills
Administrative supportundefined
Timeline
Administrator Assistant
Aura Academy of Arts
10.2021 - Current
Virtual Assistant
Dubai, Math Revolution
12.2019 - 09.2022
Virtual Customer Service Representative
Amazon Development Center India
08.2018 - 06.2019
English Teacher
Vidhyanjali International School
04.2015 - 06.2018
English Teacher
Vaishnav Academy
07.2012 - 04.2013
Master of Science - Chemistry
Mata Jijabai Govt. PG Girls College
08.2009 - 05.2011
Bachelor of Science - Chemistry
Shri Cloth Market Girls School
07.2006 - 05.2009
HSC (Higher Secondary Certificate) - Biology
Shri Cloth Market Girls School
07.2005 - 04.2006
High School Diploma -
Shri Cloth Market Girls School
07.2003 - 04.2004
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