Pooja Nair Sant
Sharjah,UAE
Summary
A Certified HR professional with a strong educational background in Human Resources Management and hands-on experience in various aspects of HR functions. Skilled in recruitment, employee relations, Attendance & Payroll management, employee engagement, training coordination, project coordination and HR administration. Proficient in implementing HR policies and procedures to support organizational objectives. I am also a published author and write for a Mumbai based publishing house.
Overview
20
20
years of professional experience
2007
2007
years of post-secondary education
1
1
Certification
Work history
HR Officer
Dynatrade Automotive Group
UAE
02.2022 - Current
- Spearheaded recruitment efforts, interviewing and hiring top talent while collaborating closely with departmental managers
- Coordinating with the employees for the Health Insurance card and processing their claims with the insurance company
- Regularly liaising with the insurance company for Card Addition/Deletion, WCP cases, as well as for quarterly invoicing
- Implemented new hire orientation and onboarding process for new employees ensuring a smooth induction into the company culture and workflow
- Managed employee relations, resolving conflicts
- Administered performance management and setting goals
- Facilitated Employee Engagement activities fostering a positive work environment and employee well-being
- Developing and providing MIS templates, dashboards and reports as may be required by management and Departments from time to time
- Administer HR-related documentation, such as contracts of Employment
- Help in bridging management and employee relation by addressing demands, grievances or other issues
- Managed payroll system considering overtime, flexible schedules and shifts across the organization
- Maintaining relation with employees and assisting them on issues relating to HR
- Managing and motivating diverse groups of people and resolving problems, and achieving desired results in an effective, collaborative manner
- Preparing & Maintaining Departmental MIS Reports
- HRMS Software updation.
Senior Executive-Operations
Attest Testing Services
Mumbai
12.2009 - 06.2016
- Definition and Implementation of custom assessment solutions based on customer requirement
- Design process flow in consultation with the client’s recruitment/admissions team
- Daily/Weekly/Monthly scheduling of tests at centers across India
- Stakeholder management and co-ordination to ensure smooth conduct of exams
- Daily MIS reporting of tests conducted to customer senior management
- Organizing routine checks on the client nodes & servers at different locations
- Testing/ Proof Reading Q-Packs before deployment on the test engine
- Centre & Client invoicing
- Escalation handling and managing client satisfaction
- Team management
- End to End Management of Exam Process for Education Sector as well as Private & PSU clients
- Application Processing
- Screening of applications/resume for customer requirements
- Test Centre management
- Handling communication with applicants
- Test Delivery and Result Processing
- Conduct Final Interviews and close requirement.
Senior Executive Service Delivery
MeritTrac Services Pvt. Ltd.
Mumbai/Bangalore
02.2007 - 12.2009
- Service Delivery and Customer Management
- Scheduling evaluations and ensuring smooth evaluation process
- Review of evaluations conducted, dipsticks to ensure quality daily interaction with customers
- Regularly reporting (daily/weekly/monthly) on hiring trends and numbers
- Monthly face-to-face customer review meetings with customers
- Escalation handling and managing customer satisfaction
- People Management
- Internal recruitments for team
- Training Plan for Team, managing team aspirations and motivation
- Scheduling, attendance and leave tracking for the team
- Conducting the preliminary rounds of assessments for internal hiring for other teams
- Operations- Service Delivery
- Coordinating with the MeritTrac Business Development team and the client’s recruitment team to plan, design and execute their recruitment drives across the country
- This includes daily drives, campus recruitment as well as other scheduled tests
- Designing process flow in consultation with the client’s recruitment team to ensure smooth execution of the recruitment process
- Managing manpower and resource allocation for various recruitment events scheduled
- Motivating team members to ensure high levels of service delivery
- Maintaining weekly MIS, and coordinating with HO
- Managing all activities right from choosing the venue for conducting the tests, intimating & scheduling candidates, registrations and invigilation to further scheduling of interviews with the company
- English Evaluation and Training
- Assess the communication skills of job applicants
- Ensure standard and quality of assessments
- Conducted Voice and Accent Training for new hires and for internal training batches for client certification sessions.
HR Consultant
Dewdrop Career Solutions Pvt Ltd
Bangalore
08.2006 - 02.2007
- Sourcing candidates for ITES companies in Bangalore, screening the best from the lot and briefing them about the rounds
- Facilitating GD, technical rounds and personal interviews
- Facilitate coordination of preliminary round
- Track status of candidates and reporting progress
- Counseling candidates and handle candidate queries
- Support in Test Administration/ document collection/ joining formalities.
Trainee
Datamatics Technologies Ltd.
Mumbai
11.2005 - 06.2006
- Data Mining and Processing for Health Claims Processing projects
- Member of the core team responsible for planning, setting up and working live on two new projects (Invoice Processing and State ID Matching Project).
Trainee
Zenith Computers Ltd.
Mumbai
03.2005 - 11.2005
- Maintenance of the company website and development of Account Mapping System using ASP, SQL and HTML for MIS Reporting
- Also worked on developing a web-based system for the Daily Visit Reporting by the sales team; and generating various reports which help in analyzing the performance of the sales persons.
Education
PGDHRM -
St.Joseph’s Academy of Advanced Studies, Bangalore
BE(Chem) - undefined
Nirma Institute of Technology, Ahmedabad
XII(AISSCE) - undefined
Apeejay School, Navi Mumbai
X(AISSCE) - undefined
Rajhans Vidyalaya, Mumbai
Skills
- Project Management
- Excel proficiency
- Employee recruitment
- Employee Relations
- Excellent interpersonal skills
- Employee engagement
- Interviewing
- Employee retention strategies
- Employee record management
- HR budget management
- Payroll management
- Vacancies advertising
- Oral and written communication
- Hiring and training
- New employee orientation
- Recruitment
Accomplishments
- Authored articles, short stories and poems for The Impish Lass Publishing House.
- Completed a 1-week Certificate course in Facebook Marketing conducted by DMTI SOFTPRO, Mumbai.
Languages
English
Hindi
Malayalam
Gujarati
Marathi
Arabic (beginner level)
Custom
- Reading
- Music
- Writing
- Travel
- Cooking
- Movies
Personal Information
Date of birth: 03/23/1983
Certification
CHRP & CHRM(American Certification Institute)
Timeline
HR Officer
Dynatrade Automotive Group
02.2022 - Current
Senior Executive-Operations
Attest Testing Services
12.2009 - 06.2016
Senior Executive Service Delivery
MeritTrac Services Pvt. Ltd.
02.2007 - 12.2009
HR Consultant
Dewdrop Career Solutions Pvt Ltd
08.2006 - 02.2007
Trainee
Datamatics Technologies Ltd.
11.2005 - 06.2006
Trainee
Zenith Computers Ltd.
03.2005 - 11.2005
BE(Chem) - undefined
Nirma Institute of Technology, Ahmedabad
XII(AISSCE) - undefined
Apeejay School, Navi Mumbai
X(AISSCE) - undefined
Rajhans Vidyalaya, Mumbai
PGDHRM -
St.Joseph’s Academy of Advanced Studies, Bangalore
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