JIHAN SALAHUDDIN
Dubai,UAE
Summary
Dynamic and results-oriented leader with 20+ years of experience in Business Transformation, ERP Implementation, and Project Management across Asia, the Middle East Africa and Europe. Proven track record of managing end-to-end SAP deployments (S/4HANA, Commerce Cloud), optimizing Order-to-Cash, Supply Chain, and Logistics processes, and delivering complex transformation programs. Adept at aligning technology with business strategy, driving operational efficiency, and leading cross-functional teams. Skilled in stakeholder engagement, UAT execution, and program governance within the telecommunications and logistics sectors.
Overview
21
21
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Business Process Transformation Manager – SAP S/4HANA B2B Commerce Cloud
Nokia Solutions & Networks
Dubai
08.2022 - 04.2025
- Spearheaded transformation programs for three distinct business groups, each operating under different business models, aligning ERP and process solutions to unique operational needs.
- Contributed to Nokia’s end-to-end Order-to-Cash (O2C) digital transformation initiative, focusing on backend order structuring and orchestration using SAP Commerce Cloud.
- Supported integration of customer order processing with supply chain, delivery, finance, and project management functions, enabling connected enterprise framework.
- Ensured order validation accuracy and ERP alignment to improve delivery commitment and customer experience.
- Applied insights from global transformation challenges, balancing customization with standardization, and collaborating closely with external solution experts to accelerate rollout.
- Led cross-functional planning, risk mitigation, milestone tracking, and governance for Order Orchestration.
- Designed and maintained Business Process Documentation (BPDs), SOPs, and RACI charts.
- Supported UAT cycles and bottleneck resolutions for new functionalities in SAP Commerce Cloud.
- Mapped business user flows to UX design for Order Entry.
- Facilitated stakeholder feedback through focus groups and surveys.
- Drove efficiency gains via SOP implementation across departments.
- Fostered culture of continuous improvement through regular training sessions and workshops.
- Deployed resource optimization strategies to maximize operational efficiency.
- Collaborated with senior stakeholders and external partners, influencing direction in complex environments.
Order to Cash Business Deployment Manager
Nokia Solutions & Networks
Dubai
01.2014 - 08.2022
- Directed transformation and deployment programs across MEA, Europe & APJ for order management tools and ERP.
- Integrated and improved end-to-end logistics and supply chain workflows.
- Managed training programs and KPI tracking for performance improvement.
- Executed automation and digital enablement initiatives for global operations.
- Handled recurring quality issues through preventive 8D reporting.
- Enabled local last-mile logistics capabilities to support regional projects.
Business Process & Tools Concept Manager
Nokia Solutions & Networks
Dubai
01.2009 - 12.2013
- Managed process innovation projects for logistics, SCM, and ERP modules.
- Contributed to design of global logistics process standards.
Logistics Coordinator / SAP Key User
Nokia Solutions & Networks
Dubai
03.2006 - 12.2007
- SAP KU supports logistics planning, delivery and inventory control for MEA region.
Logistics Customer Service Executive – Express Logistics Center
DHL Express
Dubai
03.2004 - 03.2006
- Coordinated shipments, clearance, warehouse operations and customer logistics for high value in-house clients.
Education
Executive MBA - Professional Diploma in Supply Chain Management
Aalto University
Finland 01.2018 - 01.2020
Bachelor of Commerce - with IT
Mahatma Gandhi University
01.2000 - 01.2003
Skills
- Supply Chain Optimization
- Business Process Reengineering
- ERP Deployment & Transformation
- Process Design & Standardization
- Agile Project Delivery Methodologies
- Waterfall Project Delivery Methodologies
- Program Management
- Project Management
- SIT/UAT Strategy
- Planning
- Testing
- Execution
- HyperCare Management
- Go-Live Support Management
- Data Analysis
- Data Cleansing
- Data Reporting
- Risk Management
- Compliance
- Audit Readiness
- Change Management
- Stakeholder Communication
- Cross-functional Team Leadership
- Collaboration
- Logistics
- Fulfillment
- Warehouse Operations
- User Experience Mapping
- Business Requirements Gathering
- Training Strategy
- Competence Development
- Performance Management
- Continuous Improvement
- Lean Six Sigma
- SAP S/4HANA
- SAP Commerce Cloud
- SAP Hybris
- CRM
- CPQ
- JIRA
- Confluence
- Azure DevOps
- ServiceNow
- Power BI
- Signavio
- Active listening approach
- Effective teamwork coordination
- Calm under pressure
Certification
- CISCP (Certified International Supply Chain Professional) and CISCM (Certified International Supply Chain Manager), Blue Ocean Academy 2025
- PMP, Blue Ocean Academy 2025
- Lean Six Sigma Purple & Orange Belt, Nokia, 01/01/14 - 12/31/16
- Project Management Methodology Training, Nokia, 01/01/08
- Dangerous Goods Handling, Emirates Aviation College, 01/01/05
- PG Diploma in Computer Applications, LCC, India, 01/01/03
Accomplishments
- Successfully deployed the pilot for SAP S/4HANA B2B Commerce Cloud, managing a project budget exceeding USD 3 million.
- Saved operational costs through Lean Six Sigma–backed automation and workflow standardization.
- Designed global Order-to-Cash workflows enhancing delivery cycle time by 22%.
- Enabled deployment of ERP tools in new legal entities across MEA for Nokia Solutions & Networks.
- Supported business continuity and compliance during large-scale transformation programs.
- Successfully managed setup and ERP integration for legal entities across the MEA region for Nokia Solutions & Networks.
- Implemented Power BI dashboards for real-time KPI tracking and decision support.
- Delivered over 10 cross-functional workshops for ERP UAT across MEA region, improving adoption rate.
- Reduced logistics delays by optimizing customs clearance and last-mile operations.
Languages
English (Fluent)
Fluent
Hindi
Native
Malayalam
Native
Timeline
Business Process Transformation Manager – SAP S/4HANA B2B Commerce Cloud
Nokia Solutions & Networks
08.2022 - 04.2025
Executive MBA - Professional Diploma in Supply Chain Management
Aalto University
01.2018 - 01.2020
Order to Cash Business Deployment Manager
Nokia Solutions & Networks
01.2014 - 08.2022
Business Process & Tools Concept Manager
Nokia Solutions & Networks
01.2009 - 12.2013
Logistics Coordinator / SAP Key User
Nokia Solutions & Networks
03.2006 - 12.2007
Logistics Customer Service Executive – Express Logistics Center
DHL Express
03.2004 - 03.2006
Bachelor of Commerce - with IT
Mahatma Gandhi University
01.2000 - 01.2003
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