Priyanka Bisht
Dubai
Summary
Hardworking employee enthusiastic about learning Sales field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
7
7
years of professional experience
Work History
Cluster Sales Coordinator
Delta Hotel by Marriott and Four Points by Sheraton
11.2022 - Current
- Helping the Sales team to improvise their productivity by contacting clients and arrange appointments and ensuring all sales representative have high quality and up to date support material.
- Handling urgent calls,email and messages when Sales representatives are unavailable, answering customer queries.
- Site Inspections
- Managing Budgets for expenses like Bonuses, Marketing and travel.
- Preparing the Sales Production Reports.
- Preparing corporate contracts and wholesale agreements.
Reservations Supervisor
Hyde Hotel
12.2021 - 11.2022
- Preparing reports, reconciling and reviewing the bookings.
- Updating Smith Travel Research,
- Monitor reservation levels and inform managers of current/future occupancy rates
- Closing / Opening dates and restrictions.
- Balancing inventory.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Provided customers with information about availability and pricing.
- Resolved various issues and discrepancies for customers.
Reservations Agent
Mövenpick Hotel & Apartments Bur Dubai
10.2018 - 12.2021
- Handling all the room reservations inquiry over phone
Or email. - Describe room accommodations and benefit feature sale amenities to guests.
- Follow up selling techniques to and sales strategy in order to maximize revenue.
- Actively listen and respond positively to guest questions, concerns and requests using brand or property specific process top resolve issues, delight and build trust.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Provided customers with information about availability and pricing.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Resolved various issues and discrepancies for customers.
Reservation Associate
Praxis Services Pvt. Ltd
09.2017 - 09.2018
- Resolved various issues and discrepancies for customers.
- Responsible for ensuring a positive and memorable experience for guests.
- Processing reservations
- Maintaining up-to-date reservation reports.
- Assisting and advising customers who may be choosing from a variety of travel options.
- Making reservations for customers based on their various requirements and budgetary allowances.
- Checking the availability of accommodation or
transportation on the customers’ desired travel dates. - Helping plan travel itineraries by suggesting local tourist attractions and places of interest
PR Associate
Perfect Relation Pvt. Ltd.
12.2016 - 05.2017
- Managed customer relations through communication and helpful interactions.
- Responsible for the morning competition news Updates.
- Done media rounds and updating media list.
- managed the competition and journalist tracker
Education
Master of Arts - PG Diploma in Advertising And Public
International Institute of Mass Media
New Delhi06.2016
Skills
- Sales Planning
- Proficient in time management; the ability to organize and manage multiple priorities
- Detail oriented organizational skills and thinks strategically
- Demonstrates the desire and ability to provide high quality service to both internal and external customers
- Knowledge of Channel Manager Systems and extranet of 3rd parties to be able to support Revenue Manager in managing the rates and availability
- Demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand and the company
- Proactive and reliable
Timeline
Cluster Sales Coordinator
Delta Hotel by Marriott and Four Points by Sheraton
11.2022 - Current
Reservations Supervisor
Hyde Hotel
12.2021 - 11.2022
Reservations Agent
Mövenpick Hotel & Apartments Bur Dubai
10.2018 - 12.2021
Reservation Associate
Praxis Services Pvt. Ltd
09.2017 - 09.2018
PR Associate
Perfect Relation Pvt. Ltd.
12.2016 - 05.2017
Master of Arts - PG Diploma in Advertising And Public
International Institute of Mass Media
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