Qaiser Ali
Dubai,UAE
Summary
Dedicated and service-oriented professional with experience as a waiter in high-volume, customer-centric environments. Skilled in handling guest interactions, resolving complaints calmly and efficiently, and maintaining exceptional service standards under pressure. Passionate about creating positive customer experiences and eager to bring strong communication, teamwork, and hospitality skills to AIR ARABIA Cabin Crew team.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
Waiter Cum Cashier
Ramada by Wyndham Dubai Barsha Heights
Dubai
2022.01 - 2026.03
- Handling and Resolving guest complaints
- Delivered food and drinks from kitchen to respective tables to meet timely expectations.
- Provided friendly, courteous service, maximizing positive customer satisfaction ratings.
- Managing cash transactions
- Maintained knowledge of menu items, leading to accurate order taking.
- Maintained professional appearance throughout shifts, reflecting positively on establishment image.
- Helped reduce waiting times by swiftly clearing tables after use.
Waiter
Serena Hotel Quetta
Quetta, Pakistan
2021.03 - 2021.08
- Worked as a Waiter
Intern
Pakistan International Airlines HR Department
Quetta
2019.08 - 2019.08
- 6-week Internship
Education
Bachelors/Degree - BS-Aviation Management
University of Management and Technology
Lahore, Pakistan 2016.02 - 2020.10
Fsc Pre Engineering - Faculty of Science
General Muhammad Musa Boys College
Quetta, Pakistan 2014.04 - 2015.12
Skills
- Excellent customer service, Cultural Awareness
- Strong interpersonal and teamwork abilities
- Conflict resolution and problem-solving skills
- Multitasking and ability to work under pressure
- Time Management – Attention to detail
- Safety Conscious
- MS-Word
- Excel
- PowerPoint
- Outlook
LANGUAGES
English - Proficient
Advanced
Urdu - Native
Native
Affiliations
- Swimming
- Hiking
- Tree Plantation
Certification
- Basic Fire Training Course at SAFER DUBAI, RAMADA BY WYNDHAM.
- People of Determination Course at RAMADA BY WYNDHAM.
Accomplishments
· Handled cashiering accurately during busy Ramadan Iftar period.
· Awarded an appreciation letter for excellent service and positive guest reviews.
· Consistently delivered friendly service in a busy environment.
· Successfully managed high call volumes.
Timeline
Waiter Cum Cashier
Ramada by Wyndham Dubai Barsha Heights
2022.01 - 2026.03
Waiter
Serena Hotel Quetta
2021.03 - 2021.08
Intern
Pakistan International Airlines HR Department
2019.08 - 2019.08
Bachelors/Degree - BS-Aviation Management
University of Management and Technology
2016.02 - 2020.10
Fsc Pre Engineering - Faculty of Science
General Muhammad Musa Boys College
2014.04 - 2015.12