Reshap Pokhrel
Dubai,United Arab Emirates
Summary
Organised, independent and self motivated employee with time management skills. Detail-oriented and able to learn new tasks quickly and efficiently. Excellent memory and good numeracy skills.Think critically with can do attitude for successful restaurant operations.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
Work history
Waiter cum Cashier
Hotel Cartagena
Dubai, UAE
2023.07 - 2024.04
- Greet guests with friendly and warm smile.
- Recommend daily special and menu to increase sales and taking order.
- Managed section over 50 covers with customer satisfaction.
- Handling cash transaction and submitting daily reports.
- Emphasizing on restaurant cleanliness.
Waiter
Eunoia | Hyatt Centric
Dubai, UAE
2021.11 - 2024.04
- Greet and escort guest promptly.
- Offering menu recommendation and inform patrons of special offers and taking order.
- Ensure that customer are satisfied with their meals and services.
- Doing clearance and processing bill as per the guest request.
Waiter
Grand Hotel
Kathmandu, Nepal
2020.01 - 2021.05
- Greeting customer and hand out menu.
- Demonstrated strong knowledge of menu items and recommendation to enhance dining experience.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Handling POS and receiving incoming calls.
Trainee
Kathmandu Marriott
Kathmandu, Nepal
2019.07 - 2019.12
- Worked productively with team members to achieve common goals.
- Showed initiative and willingness to take on new challenges.
- Section holder of back area and buffet.
- Food and beverage runner and supporting section holder for more than +200 cover in breakfast, lunch and dinner.
Trainee
The Andaman a Luxury Collection Resort
Langkawi, Malaysia
2018.11 - 2019.05
- Showed initiative and willingness to take on new challenges.
- Delivering food and beverage to guest room on standard procedure.
- Handling phone calls, taking orders and mise-en-place.
Waiter
Ai-La Lounge and Restaurant
Lalitpur, Nepal
2017.10 - 2018.09
- Accurately took orders, making menu recommendations as appropriate.
- Increase in order value through the sale of food and beverages by 20%.
- Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
Education
Diploma - Hospitality Management
Gateway College
Nepal 2016.04 - 2018.08
High School Diploma - Hotel Management
Bharabi Science Academy
Nepal /2013 - /2015
Skills
- Customer Service
- High-volume dining
- Teamwork
- Critical thinking
- Interpersonal skills
- Active Listening
Accomplishments
- Twice employee of the month (2017 & 2018).
- Nominated for the front of house (2019).
Timeline
Waiter cum Cashier
Hotel Cartagena
2023.07 - 2024.04
Waiter
Eunoia | Hyatt Centric
2021.11 - 2024.04
Waiter
Grand Hotel
2020.01 - 2021.05
Trainee
Kathmandu Marriott
2019.07 - 2019.12
Trainee
The Andaman a Luxury Collection Resort
2018.11 - 2019.05
Waiter
Ai-La Lounge and Restaurant
2017.10 - 2018.09
Diploma - Hospitality Management
Gateway College
2016.04 - 2018.08
High School Diploma - Hotel Management
Bharabi Science Academy
/2013 - /2015