Quinton Ainebyona
Abu Dhabi,UAE
Summary
Customer-focused and service driven professional with over 3 years of hands-on experience in customer service and sales. Skilled in creating enjoyable experiences for multicultural families and individuals, handling transactions efficiently, and maintaining a positive atmosphere in a dynamic, fast-paced environment. Passionate about genuine hospitality and dedicated to delivering extraordinary experiences, ensuring highest safety standards and comfort, and fostering a warm, inclusive and high-standard customer experience.
Overview
4
4
years of professional experience
Work history
Customer Service Representative
Landmark Leisure – Fun Works
Yas Mall
04.2023 - 11.2025
- Warmly welcome and engage guests, promoting and upselling play packages while delivering exceptional customer service in a friendly, fast-paced environment.
- Assist over 50-100 diverse guests daily of all ages in the attraction big rides ensuring highest safety standards, enjoyment, and a welcoming atmosphere that reflects cultural awareness and care.
- Maintain attractive, well-organized displays through strong teamwork and coordination to enhance guest appeal and encourage purchases.
- Monitor stock levels, and collaborate with team members to manage replenishment through observant care and attention to details to maintain smooth operations.
- Conduct regular inventory checks to ensure accuracy, consistency, and high standards of service.
- Assist guests with toys redemption and inquiries, resolving concerns with empathy, effective listening and communication to ensure satisfaction and safety.
Kitchen & Guest Expert
Americana Restaurants (Hardee's Restaurant)
Yas Mall
10.2021 - 03.2023
- Maintained food quality, safety, and cleanliness standards to ensure consistent guest satisfaction.
- Prepared and served food products with accuracy, efficiency, and attention to detail.
- Received, organized, and stored stocks following company safety and hygiene standards.
- Served and hosted guests promptly with support from my colleagues to ensure a smooth workflow and a high speed of service.
- Handled transactions accurately and promoted sales through upselling and suggestive selling.
- Resolved customer complaints that arose with professionalism and effective listening and communication, ensuring customer satisfaction in the end.
Education
Transport & Logistics Management
Makerere University
Advanced Level Certificate - undefined
Ordinary Level Certificate - undefined
Skills
- Exceptional customer service
- Teamwork & Effective communication
- Basic Life Support & CPR
- Time management
- Cultural awareness
- Attention to detail
- Adaptability
- Safety conscious
LANGUAGES
English
Proficient (C2)
Luganda
Native
REFERENCES
- Avegelie, Asunsion, Regional Operations Manager, +971 50 410 8262, Landmark Leisure
- Ahmed, Hamed Nehasa, Unit Manager, +971 52 944 0477, Fun Works
Affiliations
- Swimming
- Reading
Timeline
Customer Service Representative
Landmark Leisure – Fun Works
04.2023 - 11.2025
Kitchen & Guest Expert
Americana Restaurants (Hardee's Restaurant)
10.2021 - 03.2023
Advanced Level Certificate - undefined
Ordinary Level Certificate - undefined
Transport & Logistics Management
Makerere University