Microsoft D365 F&O ERP
Muhammed Rafeeq
IT Manager
Dubai
Summary
Knowledgeable IT Manager oversees technology deployment and maintenance. Instructs and leads IT staff members in support of hardware, software and networking infrastructure. Actively works with executives to determine and implement tech needs. Manages technology strategy, training and documentation. Veteran IT Manager with 5 years leading organizational technology strategy. Adept and knowledgeable at installing and maintaining hardware, software and networking updates. Trains and oversees dedicated tech team to provide maintenance, troubleshooting and IT support. Drafts organizational policy to define standards for technology oversight and use. Experienced Information Technology Manager well-versed in infrastructure, security planning and daily operations management. Forward-thinking and strategic leader with more 5 years of experience in Conjuration and Real estate. Recognized for cost-effective system improvements, operational streamlining and positive leadership style.
Overview
8
8
years of professional experience
15
15
years of post-secondary education
1
1
Certification
4
4
Languages
Work History
IT Manager
Al Thuriah Group
Sharjah
09.2017 - Current
- Oversaw IT department operations and training.
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Coordinated technical training and personal development classes for staff members.
- Developed and implemented measures and procedures to protect IT systems from cyber threats and data breaches.
- Guided organizational technology strategy and roadmaps.
- Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
- Understood key product management roadmap objectives and requirements to develop product technology strategy.
Pre Sales Engineer
Helpdesk IT Solution
Sharjah
01.2017 - 09.2023
- Developed and implemented product marketing plans to reach target customers.
- Wrote and updated sales and service contracts for IT sales.
- Cultivated and maintained strong relationships with customers to ensure a positive customer experience.
- Organized product demonstrations and trial installations of equipment to promote products.
- Delivered technical presentations matching audience level of expertise to explain products and services to customers.
- Created product training plans centered on customer success and satisfaction.
System Administrator
Magna Infotech PVT LTD
Banglore
02.2016 - 10.2016
- Established network specifications and analyzed workflow, access, information and security requirements.
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Designed proactive preventive maintenance schedules to prevent unnecessary downtime and hardware faults.
- Drove continuous improvement of IT governance processes.
- Migrated data from legacy system to Office 365.
- Configured and tested Windows Server operating systems with roles features.
- Implemented corrective plans of action for network availability and latency.
Education
High School Diploma -
DUHSS Higher Secondary School
Kerala 08.1998 - 04.2010
Bachelor of Science -
JNU University
Rajastan - India 09.2011 - 05.2015
Skills
Infrastructure development
undefinedSoftware
MS CRM
Azure and AWS Cloud Computing
Certification
Certified CCNA CISCO- 2016
Timeline
IT Manager
Al Thuriah Group
09.2017 - Current
Pre Sales Engineer
Helpdesk IT Solution
01.2017 - 09.2023
System Administrator
Magna Infotech PVT LTD
02.2016 - 10.2016
Bachelor of Science -
JNU University
09.2011 - 05.2015
High School Diploma -
DUHSS Higher Secondary School
08.1998 - 04.2010
Certified CCNA CISCO- 2016
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