Rafey Ansari
Sharjah ,UAE
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude along with a strong aptitude for collaborative work and genuine enthusiasm for contributing to group efforts to deliver exceptional results.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work History
Assortment Coordinator
Instashop DMCC
Dubai
12.2022 - Current
- Resolved product issues within target timeframes for prompt customer service.
- Communicated with clients regarding projects and campaigns
- Formulated and submitted progress reports to managements.
- Trained and assigned tasks to team members.
- Applied best practices to adhere to company regulations and guidelines.
Team Leader
Instashop DMCC
Dubai, UAE
03.2021 - 12.2022
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Professionally handled difficult client complaints and objections to maintain first-class customer service standards.
- Led performance reviews and tailored employee feedback to facilitate professional development.
- Supervised 8 team members, overseeing training and development needs.
Sales Coordinator
JIT-Ex Logistics Solutions
Ajman
09.2021 - 06.2022
- Worked cross-functionally, communicating with team members at multiple levels to deliver first-class customer service.
- Produced final quotation packs to fully inform customers before closing sales.
- Followed up on sales quotes and potential leads within target timeframes.
- Input orders onto internal system to maintain updated sales records.
Sales Promoter
Acer, TP-Link & Asus
Dubai, UAE
01.2020 - 08.2021
- Arranged products, merchandise and other materials while setting up stands in exhibitions, trade fairs and shops.
- Engage with potential customers to understand their needs and recommend suitable products
- Boosted sales and achieve revenue targets by actively promoting products.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
Education
Indian Secondary Certificate - Commerce
Progressive English School
Sharjah 04.2012 - 04.2014
Skills
- Interpersonal skills
- Team management
- Complaint resolution
- Communication
- Process improvement
- Team work
- Tech savvy
Languages
Urdu
Native
English
Fluent
Arabic
Intermediate
Hindi
Elementary
Hobbies
Travel, gaming, foodie, outdoor & indoor sports
Timeline
Assortment Coordinator
Instashop DMCC
12.2022 - Current
Sales Coordinator
JIT-Ex Logistics Solutions
09.2021 - 06.2022
Team Leader
Instashop DMCC
03.2021 - 12.2022
Sales Promoter
Acer, TP-Link & Asus
01.2020 - 08.2021
Indian Secondary Certificate - Commerce
Progressive English School
04.2012 - 04.2014
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