Raghuvaran Pannala
Dubai,U.A.E
Summary
Accomplished Assistant Manager with extensive experience in profitable, smooth-running sales operations. Adept in charismatic management techniques, inspiring team leadership and effective budgetary operations. Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Assistant Manager, Warehouse Restaurant and Bar
Le Meridien Dubai Hotel + Conference Centre
Dubai, U.A.E
07.2022 - Current
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Recruited, interviewed and hired high-performing individuals, developing passionate, dedicated teams.
- Trained staff on best practices to achieve optimal productivity.
- Built customer relationships with consultative sales approach.
- Evaluated staff performance, implementing training and development programmes to maintain exceptional service levels.
- Motivated management and staff teams to consistently deliver high quality, customer-focused service.
Senior Food and Beverage Supervisor
Le Meridien Dubai Hotel + Conference Centre
Dubai, U.A.E
11.2020 - 06.2022
- Translated changes to food safety regulations into policies and procedures to facilitate compliance across departments.
- Supervised service of all food and beverages within hotel in absence of food and beverage manager.
- Delivered functions and events to required standards in collaboration with events coordinator.
- Operated and maintained security of Point of Sales (POS) system.
- Identified and maximised upselling opportunities to increase sales and profits.
- Reported any equipment defects to line manager in line with company procedures.
- Confirmed all staff adhered to uniform and personal hygiene policy as detailed within Company Induction Pack.
Food and Beverage Supervisor
Le Meridien Dubai Hotel + Conference Centre
Dubai, U.A.E
09.2019 - 10.2020
- Organised breaks based on fluctuations in volume of business to avoid having staff shortages during peak hours.
- Oversaw food preparation and production standards by implementing high quality control measures.
- Led F&B team to champion customer service and consistently elevate food presentation standards.
- Monitored and authorised staff clock-in and clock-out procedures.
- Assisted management in conducting annual staff appraisals with team members working within area of responsibility.
Guest Service Agent
Le Meridien Dubai Hotel + Conference Centre
Dubai, U.A.E
09.2017 - 08.2019
- Verified ID and payment methods of guests.
- Supported kitchen staff in preparing and presenting food and beverages.
- Addressed questions and escalated issues complaints to management.
- Adapted to changing business needs by providing service support across front-of-house, bar and kitchen areas.
- Registered guest information on database to maintain accuracy.
- Informed guests regarding events and announcements.
- Greeted guests warmly and professionally for positive first impressions.
Intern Trainee
Radisson Blu Hotel, Goa
Goa, India
02.2017 - 07.2017
- Communicated with customers regarding products and services to raise brand awareness.
- Participated in training and seminars to enhance skills and promote growth.
- Attended meetings and recorded minutes to maintain proper documentation.
- Shadowed manager to broaden knowledge and learn tasks.
Education
Bachelor's degree - Hospitality Management
Westin College of Hospitality Management
Hyderabad 06.2015 - 05.2018
Bachelor of Science - S
Trinity College
Hyderabad 06.2013 - 04.2015
Skills
- Target motivated
- Outstanding customer service
- Inspiring leadership
- Excellent budgetary techniques
- Recruiting and interviewing
- Business planning
- Fast, Focus, Flexible, Friendly
Languages
English
Fluent
Hindi
Fluent
Telugu
Native
Certification
- Certified [Person-in-Charge]
- [TSI Quality Person-in-Charge Award]
Timeline
Assistant Manager, Warehouse Restaurant and Bar
Le Meridien Dubai Hotel + Conference Centre
07.2022 - Current
Senior Food and Beverage Supervisor
Le Meridien Dubai Hotel + Conference Centre
11.2020 - 06.2022
Food and Beverage Supervisor
Le Meridien Dubai Hotel + Conference Centre
09.2019 - 10.2020
Guest Service Agent
Le Meridien Dubai Hotel + Conference Centre
09.2017 - 08.2019
Intern Trainee
Radisson Blu Hotel, Goa
02.2017 - 07.2017
Bachelor's degree - Hospitality Management
Westin College of Hospitality Management
06.2015 - 05.2018
Bachelor of Science - S
Trinity College
06.2013 - 04.2015
- Certified [Person-in-Charge]
- [TSI Quality Person-in-Charge Award]
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