Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

RAHAMATHUN NAJILA

Dubai,DU

Summary

With over 5 years of accomplished experience in the fields of project and operational coordination, I am a highly focused and skilled professional with a strong track record. My expertise spans all facets of operation management and project coordination that is enabling me to excel in delivering exceptional end to end operational coordination. Backed by a qualification in engineering. I am known for my exceptional analytical and problem-solving abilities. My passion for precision and dedication to excellence drive my success in every endeavour.

Overview

6
6
years of professional experience

Work History

Operation Coordinator

Topmost Facilities Management
06.2022 - Current
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Handling end to end operation coordination, which includes coordination with stakeholders, customers, VIP clients, consultants, and internal parties.
  • Analyze the job order and prepare staffing and allocation in reconciling with available manpower.
  • Scheduling shifts and send notification to related parties on confirmation of service.
  • Prepare access card and permits for staffs to project/client locations.
  • Coordinate with logistics team in arranging required transportation service ensuring allocated manpower has reached client site within given schedule.
  • Conduct briefing to manpower on their daily schedule and key notes addressed by clients.
  • Conduct satisfaction survey with client to identify and improve customer satisfaction results.
  • Handle customer complaints/grievances and ensure solutions are provided and customers are retained.
  • Prepare sales report on daily basis and assessment report against set KPIs & targets.
  • Prepare payroll reports such as daily attendance, time sheets, leave reports, incentive reports, other earning, and deduction reports.
  • Prepare training contents, schedules, and implementation.
  • Prepare invoice based on service provided and coordinate with finance in communicating statement of accounts.
  • Handling front office and reception activities.
  • Manage inventory records and prepare items required for monthly procuring.
  • Handles petty cash and expense reimbursement in coordination with finance.
  • Organized and detail-oriented with a strong work ethic.
  • Adaptable and proficient in learning new concepts quickly and efficiently.

OFFICE ADMINISTRATOR

ASIA NURSERY & PRIMARY SCHOOL
06.2019 - 12.2021
  • Interacted with visitors, parents, delegations by phone, email, or in-person to provide information.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
  • Reconciled account files and produced monthly reports.
  • Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
  • Oversaw maintenance of office facilities and equipment by collaborating with and inspecting work of repair contractors.
  • Keep online student information system active and live with regular updates.
  • Prepare announcements, memorandum for school wide communication.

FRONT DESK REPRESENTATIVE

KMS NURSING HOME
02.2018 - 12.2018
  • Welcoming patients, pharmaceutical representatives and vendors on the telephone and in-person visitors and answering patient inquires
  • Scheduling appointments for patients
  • Maintaining records and accounts of patients
  • Assisting patients in filling medical forms
  • Processing different payments for patients
  • Transcribing physician notes
  • Answering multi-line phone and transferring calls to direct and departments
  • Maintaining the confidentiality of patient and doctor's information
  • Preparing customer bills and specimen labels for the next day's patient
  • Keeping track of office supplies, inventories and placing orders as necessary
  • Ensuring maintenance of the reception area
  • Updating patient insurance information

Education

Bachelor of Science - Electrical, Electronics And Communications Engineering

Hans Rover Engineering College
India
05.2017

Skills

  • Customer Relations
  • Organization and Time Management
  • Recordkeeping
  • Good Telephone Etiquette
  • Analytical and Critical Thinking
  • Multitasking Abilities
  • Team coordination
  • Technical skills - MS Office

Languages

English
Advanced (C1)
Malayalam
Intermediate (B1)
Tamil
Bilingual or Proficient (C2)
Hindi
Elementary (A2)

Timeline

Operation Coordinator

Topmost Facilities Management
06.2022 - Current

OFFICE ADMINISTRATOR

ASIA NURSERY & PRIMARY SCHOOL
06.2019 - 12.2021

FRONT DESK REPRESENTATIVE

KMS NURSING HOME
02.2018 - 12.2018

Bachelor of Science - Electrical, Electronics And Communications Engineering

Hans Rover Engineering College
RAHAMATHUN NAJILA