RAHAMATHUN NAJILA
Dubai,DU
Summary
With over 5 years of accomplished experience in the fields of project and operational coordination, I am a highly focused and skilled professional with a strong track record. My expertise spans all facets of operation management and project coordination that is enabling me to excel in delivering exceptional end to end operational coordination. Backed by a qualification in engineering. I am known for my exceptional analytical and problem-solving abilities. My passion for precision and dedication to excellence drive my success in every endeavour.
Overview
6
6
years of professional experience
Work History
Operation Coordinator
Topmost Facilities Management
Dubai, United Arab Emirates
06.2022 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Handling end to end operation coordination, which includes coordination with stakeholders, customers, VIP clients, consultants, and internal parties.
- Analyze the job order and prepare staffing and allocation in reconciling with available manpower.
- Scheduling shifts and send notification to related parties on confirmation of service.
- Prepare access card and permits for staffs to project/client locations.
- Coordinate with logistics team in arranging required transportation service ensuring allocated manpower has reached client site within given schedule.
- Conduct briefing to manpower on their daily schedule and key notes addressed by clients.
- Conduct satisfaction survey with client to identify and improve customer satisfaction results.
- Handle customer complaints/grievances and ensure solutions are provided and customers are retained.
- Prepare sales report on daily basis and assessment report against set KPIs & targets.
- Prepare payroll reports such as daily attendance, time sheets, leave reports, incentive reports, other earning, and deduction reports.
- Prepare training contents, schedules, and implementation.
- Prepare invoice based on service provided and coordinate with finance in communicating statement of accounts.
- Handling front office and reception activities.
- Manage inventory records and prepare items required for monthly procuring.
- Handles petty cash and expense reimbursement in coordination with finance.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
OFFICE ADMINISTRATOR
ASIA NURSERY & PRIMARY SCHOOL
India
06.2019 - 12.2021
- Interacted with visitors, parents, delegations by phone, email, or in-person to provide information.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Reconciled account files and produced monthly reports.
- Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
- Oversaw maintenance of office facilities and equipment by collaborating with and inspecting work of repair contractors.
- Keep online student information system active and live with regular updates.
- Prepare announcements, memorandum for school wide communication.
FRONT DESK REPRESENTATIVE
KMS NURSING HOME
India
02.2018 - 12.2018
- Welcoming patients, pharmaceutical representatives and vendors on the telephone and in-person visitors and answering patient inquires
- Scheduling appointments for patients
- Maintaining records and accounts of patients
- Assisting patients in filling medical forms
- Processing different payments for patients
- Transcribing physician notes
- Answering multi-line phone and transferring calls to direct and departments
- Maintaining the confidentiality of patient and doctor's information
- Preparing customer bills and specimen labels for the next day's patient
- Keeping track of office supplies, inventories and placing orders as necessary
- Ensuring maintenance of the reception area
- Updating patient insurance information
Education
Bachelor of Science - Electrical, Electronics And Communications Engineering
Hans Rover Engineering College
India05.2017
Skills
- Customer Relations
- Organization and Time Management
- Recordkeeping
- Good Telephone Etiquette
- Analytical and Critical Thinking
- Multitasking Abilities
- Team coordination
- Technical skills - MS Office
Languages
English
Advanced (C1)
Malayalam
Intermediate (B1)
Tamil
Bilingual or Proficient (C2)
Hindi
Elementary (A2)
Timeline
Operation Coordinator
Topmost Facilities Management
06.2022 - Current
OFFICE ADMINISTRATOR
ASIA NURSERY & PRIMARY SCHOOL
06.2019 - 12.2021
FRONT DESK REPRESENTATIVE
KMS NURSING HOME
02.2018 - 12.2018
Bachelor of Science - Electrical, Electronics And Communications Engineering
Hans Rover Engineering College