Rahat Ali
Dubai,Dubai
Summary
Industrious and enthusiastic proven to consistently meet productivity, business and customer service objectives. Skilfully works with staff to enhance performance and improve processes. Diplomatic in resolving internal and customer issues to maximise results.
Successful manager equipped to plan, lead and optimise operations for changing landscape. Accomplished in delivering above-expected results while streamlining operations. Ambitious to affect change and bring results in new environment.
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
11
11
years of professional experience
Work History
Follow Up Manager
Arslan Sarwar Technical Services LLC
Dubai , United Arab Emirates
2022.08 - 2023.06
- Upskilled staff through targeted training opportunities, enhancing team capabilities.
- Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs.
- Conducted audits and risk assessments to achieve regulatory compliance.
- Developed strong teams by skilfully recruiting, orienting and training loyal, hard-working employees.
- Planned and managed resources and budget to support and deliver objectives.
- Supported business development activities and onboarded new clients to grow revenues.
Purchaser
With Chinese Company DIP 1
Dubai , United Arab Emirates
2021.05 - 2022.07
- Increased purchasing revenue by 100% through incessant KPI initiatives to increase economic performance.
- Reduced waste by 100% by eliminating excess and obsolete inventory.
- Reduced product damage in shipping processes by 100% through effective risk management.
- Improved procurement process through detailed market analysis and cost evaluation to achieve 100%.
- Appropriately challenged prices to acquire competitive pricing, reducing external spending by 100%.
- Optimised workflow by maintaining inventory at operational levels using [Software].
Call Centre Operator
Wafiq Electronics Trading LLC
Dubai , United Arab Emirates
2016.11 - 2018.11
- Reduced average call waiting time by 100% by providing superior customer experience to increase first call resolution rates.
- Supported efficiency of high operational activity levels by promptly reporting and correcting faults.
- Optimised call centre queues by suggesting improvements to IVR system based on customer feedback.
- Provided dependable insight and advice by employing expertise in [Product or Service] to successfully resolve queries.
IT Technician
Ezelink Telecom Dubai
Dubai , United Arab Emirates
2012.10 - 2016.10
- Supported IT department in contract management and equipment purchasing.
- Prioritised ticket queue, closing interactions and logging requests upon query resolution.
- Kept clients well-informed of ticket status.
- Coordinated and executed routine hardware upgrades.
Education
Bachelor of Arts - Arts
Punjab College
Lahore Pakistan 2001.04 -
A-Levels -
Punjab College
Lahore Pakistan 2001.04 -
Skills
- Workforce development
- Performance development planning
- Systems and automation applications
- Coaching leadership
- Customer rapport
- Commercial improvement planning
- Policy development
- Project budgeting
Languages
English
Advanced
Urdu
Advanced
Punjabi
Advanced
Travelling Playing Games Reading Book
i always like to travel and i like to play game and reading books its my hobby
Timeline
Follow Up Manager
Arslan Sarwar Technical Services LLC
2022.08 - 2023.06
Purchaser
With Chinese Company DIP 1
2021.05 - 2022.07
Call Centre Operator
Wafiq Electronics Trading LLC
2016.11 - 2018.11
IT Technician
Ezelink Telecom Dubai
2012.10 - 2016.10
Bachelor of Arts - Arts
Punjab College
2001.04 -
A-Levels -
Punjab College
2001.04 -
Similar Profiles
Sehrish KamranSehrish Kamran
Customer Service Executive at Expediency Technical Services LLCCustomer Service Executive at Expediency Technical Services LLC
Rolando AbasoloRolando Abasolo
Mechanical Engineer (MEP) at Soldiers Building Technical Services Contracting LLCMechanical Engineer (MEP) at Soldiers Building Technical Services Contracting LLC
FAHIM HAIDERFAHIM HAIDER
MECHANICAL ENGINEER at FIRECO TECHNICAL SERVICES LLCMECHANICAL ENGINEER at FIRECO TECHNICAL SERVICES LLC