Rahman Abdullayev
Dubai,UAE
Summary
A success-driven Assistant Restaurant Manager 12 years of experience. Track record in improving staff training and recognition, and reducing staff turnover. Maximising customer experience to grow profits and company reputation. Capable of motivating employees to exceed customer expectations in high-volume settings while maintaining strong quality and effective cost controls. Service-oriented with good multitasking, safety management and decision-making skills.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Assistant Restaurant Manager
Chipotle Mexican Grill ( Alshaya Group)
Dubai, UAE
08.2024 - 10.2024
- Maintained high standards of customer service by handling complaints professionally.
- Managing 120 staffs during busy periods for smooth operations.
- Enhanced dining experience with exceptional attention to detail.
- Trained new starters, ensuring consistency in service delivery.
Assistant Restaurant Manager
Bottega Prosecco Bar & Craft Beer (Autogrill ME)
Dubai, UAE
06.2023 - 08.2024
- Implemented hygiene regulations to maintain a clean and safe environment.
- Scheduled employee shifts fairly and efficiently, reducing conflicts and last-minute changes.
- Ensured high performance standards through regular staff training.
- Recognised and formally acknowledged outstanding staff performance, boosting team morale and productivity.
Assistant Specialty Restaurant Manager
Rotana City Centre Doha
Doha, Qatar
01.2022 - 05.2023
- Managed daily operations for smooth restaurant functioning.
- Implemented new menus, improved dining experience.
- Streamlined staff rotas to optimise efficiency.
- Enhanced customer satisfaction by addressing and resolving complaints promptly.
Bar and Lounge supervisor
Intercontinental Dubai Festival City
Dubai
06.2021 - 12.2021
- Enhanced customer satisfaction by supervising lounge services and ensuring prompt, courteous service.
- Managed staff rotas for optimal resource utilisation during peak and off-peak hours.
- Ensured cleanliness of lounge area with regular checks and immediate actions when necessary.
- Handled guest complaints to ensure swift resolution and maintain high levels of customer satisfaction.
Restaurant & Bar Supervisor (Outlet In-Charge)
Sheraton Oman Hotel
Muscat, Oman
02.2019 - 06.2021
- Implemented new cocktail recipes, sparking interest amongst regular customers.
- Assisted in menu development, considering current trends and customer preferences.
- Monitored bar equipment maintenance to avoid operational disruptions during service hours.
- Maintained knowledge of drinks promotions, pricing and menu changes, offering customers up-to-date, reliable advice.
Bar Captain
Marriott Marquis City Center Hotel Doha
Doha, Qatar
07.2017 - 01.2019
- Maintained a clean and organised bar, enhancing customer satisfaction.
- Provided excellent service to customers, resulting in repeat business.
- Demonstrated knowledge of drink recipes for improved customer experience.
- Recommended drinks to customers, increasing overall sales.
Bartender/Server
JW Marriott Absheron Baku Hotel
Baku, Azerbaijan
10.2014 - 07.2017
Education
Bachelor - Tourism and Hospitality Management
Azerbaijan Technological University
09.2007 - 07.2011
Skills
- Staff scheduling techniques
- POS cash register operation
- Restaurant software knowledge
- Delegation efficiency
- Menu planning expertise
- Hygiene standards adherence
- Communication mastery
- Salesmanship techniques
- Time management expertise
- Understanding of dietary requirements
- Customer Service
- Sales techniques
- Employee management
Certification
- SPIRIT TO SERVE CERTIFICATE, Marriott International, Certification of the Guest Survey Satisfaction which helps to Outlet that 85% increase in GSS score.
- CERTIFICATE OF COMPLETION, Unknown, In recognition and sincere appreciation of 5 years of dedicated and valuable service.
- Food and Beverage Management, Universita Bocconi, Milan, Italy, 01/2020
- Essential Management Skills, International Business Management Institute, Berlin Germany, 02/2020
- Hospitality Manager - Leadership, AHLEI, American Hotel & Lodging Educational Institute, 04/17/2020
- Supervisory Skill Builders, AHLEI, American Hotel & Lodging Educational Institute, 04/2020
- Hospitality and Tourism Management, Florida Atlantic University, The Faculty of Executive Education College of Business, 05/2020
- Hospitality and Tourism Industry Essentials, NYU Jonathan M. Tisch Center of Hospitality, New York, USA, 06/2020
Languages
English
Advanced
Russian
Elementary
Turkish
Native
Timeline
Assistant Restaurant Manager
Chipotle Mexican Grill ( Alshaya Group)
08.2024 - 10.2024
Assistant Restaurant Manager
Bottega Prosecco Bar & Craft Beer (Autogrill ME)
06.2023 - 08.2024
Assistant Specialty Restaurant Manager
Rotana City Centre Doha
01.2022 - 05.2023
Bar and Lounge supervisor
Intercontinental Dubai Festival City
06.2021 - 12.2021
Restaurant & Bar Supervisor (Outlet In-Charge)
Sheraton Oman Hotel
02.2019 - 06.2021
Bar Captain
Marriott Marquis City Center Hotel Doha
07.2017 - 01.2019
Bartender/Server
JW Marriott Absheron Baku Hotel
10.2014 - 07.2017
Bachelor - Tourism and Hospitality Management
Azerbaijan Technological University
09.2007 - 07.2011
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