RAHMA YOUSSEF Reservation Agent | Front Office |
Dubai,UAE
Summary
Customer-focused hospitality professional with over 4 years of experience in luxury hotels and guest service roles in Dubai and Egypt. Skilled in front office operations, reservations handling, and delivering high-quality customer service. Experienced in dealing with VIP guests, handling bookings, and solving guest issues professionally. Currently available immediately and seeking a full-time opportunity in the hospitality industry in Dubai.
Overview
8
8
years of professional experience
Work history
B2B Sales Executive – Hotels & Events
Lootah Perfume Company
Dubai, UAE
2025.04 - 2026.01
- Managed B2B sales with hotels, weddings, and corporate clients
- Built strong relationships with hotel management and event planners
- Handled quotations, contracts, and client follow-ups
- Coordinated with hotel teams for events and product setup
- Achieved sales targets and secured long-term clients
Front Office Receptionist
Damac Maison Hotels & Resorts
Dubai , UAE
2024.04 - 2025.03
- Managed reservations, check-in and check-out procedures
- Assisted guests with inquiries and requests professionally
- Handled guest complaints and provided quick solutions
- Coordinated with housekeeping and concierge
- Ensured excellent guest experience and service standards
Hostess
The First Collection Hotel Business Bay
Dubai, UAE
2022.11 - 2024.03
- Welcomed guests and managed reservations
- Assisted in setting up and clearing tables for improved dining experience.
- Greeted customers over the phone politely while taking down reservation details accurately.
- Ensured availability of menus by regularly checking inventory and placing orders when necessary.
- Ensured positive guest experience
Guest Relations Agent
Sunrise Arabian Beach Resort
Sharm El-Sheikh, Egypt
2020.12 - 2022.04
- Assisted VIP guests and handled special requests
- Resolved guest complaints professionally
- Assisted guests with queries about local attractions, increasing their overall holiday enjoyment.
- Offered exceptional customer service to create memorable experiences for guests.
- Coordinated with departments for smooth operations
Guest Service Assistant
Opera House
Giza, Egypt
2018.02 - 2020.03
- Welcomed incoming audience in a professional manner.
- Assisted audience members in locating their seats.
- Provided support to audience during concert for any emergency situations.
Education
Bachelor's Degree in - Early Childhood Education
Cairo University
EgyptDiploma of Special Education - In Autism
Cairo University
EgyptSkills
- Customer Service & Guest Relations
- Reservation & Booking Handling
- Front Office Operations
- Check-in & Check-out Procedures
- Complaint Handling & Problem Solving
- Communication & Teamwork
- Upselling & Cross-selling
- Microsoft Office & Email Handling
- Sales & Client Relationship Building
- Ability to work under pressure
Languages
Arabic
Native language
English
Intermediate
Timeline
B2B Sales Executive – Hotels & Events
Lootah Perfume Company
2025.04 - 2026.01
Front Office Receptionist
Damac Maison Hotels & Resorts
2024.04 - 2025.03
Hostess
The First Collection Hotel Business Bay
2022.11 - 2024.03
Guest Relations Agent
Sunrise Arabian Beach Resort
2020.12 - 2022.04
Guest Service Assistant
Opera House
2018.02 - 2020.03
Diploma of Special Education - In Autism
Cairo University
Bachelor's Degree in - Early Childhood Education
Cairo University