Summary
Overview
Work History
Education
Skills
Personal Details
Languages
Awards & Achievement's
Declaration
Timeline
Generic
RAHUL. K.R

RAHUL. K.R

Dubai

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

7
7
years of professional experience

Work History

Indoor Sales Executive

JASHANMAL NATIONAL
12.2018 - 12.2022


  • Greet customers in a timely, professional and engaging manner.
  • Provide honest and confident feedback to customers regarding merchandise style and fit.
  • Build lasting relationship with customers by contacting them to follow up on purchases.
  • Resolved problems, improved operations and provided exceptional service.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.


Customer Service

SHAREKHAN PLT
12.2015 - 08.2018
  • Ensure customer satisfaction and provide professional customer support.
  • Maintains relationships with clients by providing support, Information and guidance and recommending new opportunities.
  • Providing investment advice , IPO's and recommendations.
  • Strive for quick complaint resolution.
  • Respond to telephone inquiries, providing quality service to customers and associates inquiring about the availability of various shares and all types of funds.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Created and maintained detailed database to develop promotional sales.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Updated account information to maintain customer records.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.


Education

MBA - HR & Marketing

Bangalore University
Bangalore
06.2015

BBA - Marketing

University of Calicut
Kerala
04.2013

Skills

  • Customer Relations
  • Active Listening
  • Closing Sales
  • Sales and Upselling
  • Conflict Resolution
  • Could Operate Effectively with Microsoft Office Namely: Word Excel And Power Point
  • Customer Service and Assistance
  • Good Negotiation skills
  • Document Uploading
  • Business Development Understanding

Personal Details

Gender :Male

D.O.B :29/07/1991

Marital status :Married

Passport No :M1823594

Expiry Date :02-09-2024

Visa Type :Visit visa

Driving License :UAE (Manual)

Languages

English
Bilingual or Proficient (C2)
Hindi
Advanced (C1)
Malayalam
Advanced (C1)

Awards & Achievement's

Exemplary performance certificate awarded by SHAREKHAN LTD

Declaration

  

I hereby declare that the particulars furnished above are true, correct and complete to the best of my knowledge and belief, and I bear the responsibility for the correctness of the above mentioned particulars.

                                                                                             

                                                                                                                                                                                                                                                                                                                                                                                                                                                                         Rahul K.R

Timeline

Indoor Sales Executive

JASHANMAL NATIONAL
12.2018 - 12.2022

Customer Service

SHAREKHAN PLT
12.2015 - 08.2018

MBA - HR & Marketing

Bangalore University

BBA - Marketing

University of Calicut

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RAHUL. K.R