Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Raimol Josey

Raimol Josey

Dhubri

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

9
9
years of professional experience

Work History

Telesales Executive

Fintrek Marketing LLC
10.2023 - Current
  • Exceeded monthly sales targets consistently through persuasive selling and excellent communication skills.
  • Increased average call duration by refining scripts for better engagement with potential customers.
  • Developed strong relationships with clients for increased customer retention and repeat business.
  • Identified potential upselling opportunities by thoroughly understanding client needs during phone conversations.
  • Utilized CRM software effectively for efficient lead tracking, data analysis, and reporting on sales performance metrics.

Customer Service Representative

KLM Axiva Finvest Ltd
12.2022 - 09.2023
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Improved resolution time with effective problem-solving for customer complaints.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Maintained up-to-date knowledge of product and service changes.
  • Met customer call guidelines for service levels, handle time and productivity.

Account Executive Officer

Shriram City Union Finance Ltd
03.2017 - 07.2019
  • Leveraged CRM tools effectively to track client interactions and provide timely updates on account status internally.
  • Set and achieved company defined sales goals.
  • Recorded accurate and efficient records in customer database.
  • Built relationships with customers and community to promote long term business growth.

Customer Relationship Officer

Federal Bank Ltd
12.2015 - 01.2017
  • Created customer support strategies to increase customer retention.
  • Made customers aware of current and new programs and services.
  • Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
  • Reduced call center wait times by efficiently managing incoming requests and delegating tasks effectively.

Education

Bachelor of Science - Mathematics

Mahatma Gandhi University
Kerala, India
03.2014

Skills

  • Objection handling
  • Adaptability and flexibility
  • Target achievement
  • Sales strategies
  • Follow-up calls
  • Teamwork
  • Customer retention
  • Positive attitude
  • Customer service
  • Excellent communication

Personal Information

  • Date of Birth: 10/10/93
  • Gender: Female
  • Nationality: Indian

Timeline

Telesales Executive

Fintrek Marketing LLC
10.2023 - Current

Customer Service Representative

KLM Axiva Finvest Ltd
12.2022 - 09.2023

Account Executive Officer

Shriram City Union Finance Ltd
03.2017 - 07.2019

Customer Relationship Officer

Federal Bank Ltd
12.2015 - 01.2017

Bachelor of Science - Mathematics

Mahatma Gandhi University

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Raimol Josey