Timeline
Work History
Overview
Education
Skills
Work Preference
AssistantManager
RAJAB MUGAMBE

RAJAB MUGAMBE

RIDES / ATTRACTIONS TEAM LEADER
Dubai,DUBAI

Timeline

Team Leader

Tree house Restaurant and Entertainment Centre
08.2021 - Current

Bachelor of Arts - Business Management

Islamic University In Uganda

Rides and Attraction Operator/ Trainer

Farah Experiences ( Warner Brothers World )

Work History

Rides and Attraction Operator/ Trainer

Farah Experiences ( Warner Brothers World )
Abudhabi, United Arab Emirates
  • Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
  • Exceeded performance expectations by consistently maintaining high levels of productivity and efficiency in attraction operation.
  • Demonstrated flexibility in adapting to different roles within the park when necessary due to staff shortages or changes in scheduling demands.
  • Assisted in reducing wait times by efficiently loading and unloading passengers on attractions.
  • Managed crowd control efficiently, directing guests safely through queue lines while maintaining orderliness within the park.
  • Increased ride efficiency with consistent attention to detail in operating controls and monitoring equipment.
  • Stayed updated on park events, promotions, and updates in order to provide accurate information to guests upon inquiry.
  • Promoted guest satisfaction by quickly addressing any concerns or complaints related to attraction operations or experiences.
  • Maintained cleanliness of assigned area, contributing to an enjoyable environment for guests.
  • Provided clear and concise safety instructions, ensuring guests thoroughly understood requirements before boarding attractions.
  • Handled guest inquiries professionally, answering questions about attraction guidelines and park policies.
  • Ensured safety of guests by adhering to strict attraction operation guidelines and procedures.
  • Participated in daily safety inspections, identifying potential hazards and reporting issues promptly to management.
  • Collaborated with team members to ensure smooth operation of attractions throughout the day.
  • Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
  • Operated variety of amusement park rides and monitored passenger safety and comfort.
  • Trained new recreation attendants on safety procedures and customer service tactics.

Team Leader

Tree house Restaurant and Entertainment Centre
Dubai, United Arab Emirates
08.2021 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Strengthened communication skills through regular interactions with others.

Overview

3
3
years of professional experience

Education

Bachelor of Arts - Business Management

Islamic University In Uganda
Uganda

Skills

Safety processes and procedures

Team motivation

Staff education and training

Complaint resolution

Coaching

Problem-solving abilities

Team Leadership

Operational Efficiency

Time management abilities

Adaptability

Risk Management

Work Preference

Work Type

Full TimePart TimeContract Work

Work Location

On-SiteRemoteHybrid

Important To Me

Career advancementWork-life balancePersonal development programs

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RAJAB MUGAMBERIDES / ATTRACTIONS TEAM LEADER