Team Leader
Tree house Restaurant and Entertainment Centre
08.2021 - Current
RAJAB MUGAMBE
RIDES / ATTRACTIONS TEAM LEADER
Dubai,DUBAI
Timeline
Bachelor of Arts - Business Management
Islamic University In Uganda
Rides and Attraction Operator/ Trainer
Farah Experiences ( Warner Brothers World )
Work History
Rides and Attraction Operator/ Trainer
Farah Experiences ( Warner Brothers World )
Abudhabi, United Arab Emirates
- Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
- Exceeded performance expectations by consistently maintaining high levels of productivity and efficiency in attraction operation.
- Demonstrated flexibility in adapting to different roles within the park when necessary due to staff shortages or changes in scheduling demands.
- Assisted in reducing wait times by efficiently loading and unloading passengers on attractions.
- Managed crowd control efficiently, directing guests safely through queue lines while maintaining orderliness within the park.
- Increased ride efficiency with consistent attention to detail in operating controls and monitoring equipment.
- Stayed updated on park events, promotions, and updates in order to provide accurate information to guests upon inquiry.
- Promoted guest satisfaction by quickly addressing any concerns or complaints related to attraction operations or experiences.
- Maintained cleanliness of assigned area, contributing to an enjoyable environment for guests.
- Provided clear and concise safety instructions, ensuring guests thoroughly understood requirements before boarding attractions.
- Handled guest inquiries professionally, answering questions about attraction guidelines and park policies.
- Ensured safety of guests by adhering to strict attraction operation guidelines and procedures.
- Participated in daily safety inspections, identifying potential hazards and reporting issues promptly to management.
- Collaborated with team members to ensure smooth operation of attractions throughout the day.
- Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
- Operated variety of amusement park rides and monitored passenger safety and comfort.
- Trained new recreation attendants on safety procedures and customer service tactics.
Team Leader
Tree house Restaurant and Entertainment Centre
Dubai, United Arab Emirates
08.2021 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proved successful working within tight deadlines and a fast-paced environment.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Strengthened communication skills through regular interactions with others.
Overview
3
3
years of professional experience
Education
Bachelor of Arts - Business Management
Islamic University In Uganda
UgandaSkills
Safety processes and procedures
Team motivation
Staff education and training
Complaint resolution
Coaching
Problem-solving abilities
Team Leadership
Operational Efficiency
Time management abilities
Adaptability
Risk Management