RAM BAHADUR SEN
DUBAI
Summary
Creative Business Development Manager with impressive track record of improving sales and growing company customer base. Innovative program management, strategic planning and team leadership skills. Successful team builder with exceptional communication abilities.
Overview
9
9
years of professional experience
Work History
Business Development Manager -Courier Divison
POLESTAR INTERNATIONAL SHIPPING LLC
10.2021 - Current
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Generated new business with marketing initiatives and strategic plans.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
- Taught consultative selling techniques to new and existing staff members to build expertise.
- Prepared sales presentations for clients showing success and credibility of products.
- Organizing meeting with co-loader and negotiation with price and service.
Sales Executive / Pricing
UNIVERSAL EXPRESS
08.2018 - 10.2021
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
- Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Established and maintained positive relationships with vendors to determine product availability and quality.
- Exceeded sales goals by implementing aggressive sales programs, overhauling processes and facilitating market development.
- Calling new client to introduce the company profile and service
- Created and implemented successful sales campaigns to drive leads and increase sales.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Promptly handle the customer complain/suggestion regarding the import/export shipment moving under our network
Customer Service Representative
LINEHAUL EXPRESS LLC - LENTON GROUP
10.2014 - 12.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Ensuring the safe and timely pick-up and delivery of shipments and keep update.
- Arrangement of courier and cargo booking with co-loader and airline accordingly as per agreed
- Monitoring shipments, costs, timelines, and productivity.
- Keeping day to day transaction record. Payment follow and arrange collection.
- Provide courier and cargo rates and supporting executive with rates and booking
- Prepare accurate reports for upper management weekly/monthly.
- Check will all payable statement/invoice are tally as per the record
- Tracking and fixing shipping errors & Preparing bills and invoices
- Responding to customer inquiries and referring clients to the proper channels
- Reviewing purchase orders and shipping documents to ensure accuracy.
- Coordinating transportation providers to ensure prompt and proper movement of shipments.
Education
High School Diploma -
JANATA HIGHER SECONDARY SCHOOL
NEPAL01.2011
High School Diploma -
Systematic Commercial Training Centre
SINGAPORE08.2008
Skills
- Referral Management
- Sales Tracking
- Lead Qualification
- Research
- Strategic Negotiations
- Team Leadership
- Networking Strength
- Customer Acquisition
- Sales Records Management
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Timeline
Business Development Manager -Courier Divison
POLESTAR INTERNATIONAL SHIPPING LLC
10.2021 - Current
Sales Executive / Pricing
UNIVERSAL EXPRESS
08.2018 - 10.2021
Customer Service Representative
LINEHAUL EXPRESS LLC - LENTON GROUP
10.2014 - 12.2018
High School Diploma -
JANATA HIGHER SECONDARY SCHOOL
High School Diploma -
Systematic Commercial Training Centre
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