Summary
Overview
Work History
Education
Skills
Software
Interests
Timeline
AccountManager
RAMALINGAM SUBRAMANIAN

RAMALINGAM SUBRAMANIAN

Senior Relationship Officer
Dubai,DU

Summary

Dynamic Senior Relationship Officer with a proven track record at Abu Dhabi Commercial Bank in new business generation and client relationship management. Expert in cross-selling banking products and enhancing customer loyalty through exceptional service. Skilled in identifying opportunities and leveraging strong communication to drive growth and satisfaction.

Overview

9
9
years of professional experience

Work History

Senior Relationship Officer

Abu Dhabi Commercial Bank
06.2023 - Current
  • Identify the customers needs and wants and generate the Retail banking accounts and corporate accounts opening.
  • Facilitated seamless communication between banking departments to provide well-rounded service offerings.
  • Identified new business opportunities through active networking and relationship building within the community.
  • Developed strong rapport with customers, leading to increased referrals and expanded business opportunities.
  • Enhanced client loyalty by delivering exceptional service and resolving issues proactively.
  • Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.

Relationship Officer

Direct Outsourcing Services LLC
01.2022 - 03.2023
  • Sourcing Emirates NBD bank individual salary accounts and credit cards through the tele calling and cold calling.
  • Maintained and built close relationships with customers through regular contact and visits.
  • Boosted customer satisfaction levels with timely and effective resolution of concerns and inquiries.
  • Led successful marketing campaigns to drive new business acquisition and deepen existing client relationships.
  • Monitored, followed-up and escalated cases to meet customer response commitments.
  • Liaised with clients by phone, email and text messaging to meet client needs and define expectations.
  • Facilitated meetings and discussions between clients, sales and delivery teams.

Sales Executive

Innovation Direct Employment Services Llc
07.2018 - 04.2021
  • Sourcing Emirates Islamic Bank credit cards sales. Generating leads for customers and closure by Tele calling, Cold Calling and getting appointments.
  • Visiting the Target listed company and Built relationships with customers and sourcing the business.
  • Set and defined sales goals do the marketing activities and generate the leads.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads maintain the sales report daily basis.

Assistant Acquisition Manager

Kotak Mahindra Bank
10.2016 - 05.2018
  • Ensure quality new acquisition on CASA for Resident / Non Resident Accounts, Demat Account, Credit Card through the referrals from cold calls in catchment area.
  • Lead generation of customers and closure by tele calling, emailing and direct mailing and tapping walk-ins whenever possible.
  • Cross sale the banking products like investment accounts ( life insurance and General insurance).

Education

Master Of Business Administration - Marketing Management

Sairam Engineering College Chennai
Tamil Nadu, India
05.2016

B.Com CA - Commerce

VHNSN College Virudhunagar
Tamil Nadu, India
07.2014

Skills

New business generation

Software

Tally Erp

Microsoft office

Interests

Traveling

Timeline

Senior Relationship Officer

Abu Dhabi Commercial Bank
06.2023 - Current

Relationship Officer

Direct Outsourcing Services LLC
01.2022 - 03.2023

Sales Executive

Innovation Direct Employment Services Llc
07.2018 - 04.2021

Assistant Acquisition Manager

Kotak Mahindra Bank
10.2016 - 05.2018

Master Of Business Administration - Marketing Management

Sairam Engineering College Chennai

B.Com CA - Commerce

VHNSN College Virudhunagar

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RAMALINGAM SUBRAMANIANSenior Relationship Officer