Tally Erp
RAMALINGAM SUBRAMANIAN
Senior Relationship Officer
Dubai,DU
Summary
Dynamic Senior Relationship Officer with a proven track record at Abu Dhabi Commercial Bank in new business generation and client relationship management. Expert in cross-selling banking products and enhancing customer loyalty through exceptional service. Skilled in identifying opportunities and leveraging strong communication to drive growth and satisfaction.
Overview
9
9
years of professional experience
Work History
Senior Relationship Officer
Abu Dhabi Commercial Bank
06.2023 - Current
- Identify the customers needs and wants and generate the Retail banking accounts and corporate accounts opening.
- Facilitated seamless communication between banking departments to provide well-rounded service offerings.
- Identified new business opportunities through active networking and relationship building within the community.
- Developed strong rapport with customers, leading to increased referrals and expanded business opportunities.
- Enhanced client loyalty by delivering exceptional service and resolving issues proactively.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
Relationship Officer
Direct Outsourcing Services LLC
01.2022 - 03.2023
- Sourcing Emirates NBD bank individual salary accounts and credit cards through the tele calling and cold calling.
- Maintained and built close relationships with customers through regular contact and visits.
- Boosted customer satisfaction levels with timely and effective resolution of concerns and inquiries.
- Led successful marketing campaigns to drive new business acquisition and deepen existing client relationships.
- Monitored, followed-up and escalated cases to meet customer response commitments.
- Liaised with clients by phone, email and text messaging to meet client needs and define expectations.
- Facilitated meetings and discussions between clients, sales and delivery teams.
Sales Executive
Innovation Direct Employment Services Llc
07.2018 - 04.2021
- Sourcing Emirates Islamic Bank credit cards sales. Generating leads for customers and closure by Tele calling, Cold Calling and getting appointments.
- Visiting the Target listed company and Built relationships with customers and sourcing the business.
- Set and defined sales goals do the marketing activities and generate the leads.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads maintain the sales report daily basis.
Assistant Acquisition Manager
Kotak Mahindra Bank
10.2016 - 05.2018
- Ensure quality new acquisition on CASA for Resident / Non Resident Accounts, Demat Account, Credit Card through the referrals from cold calls in catchment area.
- Lead generation of customers and closure by tele calling, emailing and direct mailing and tapping walk-ins whenever possible.
- Cross sale the banking products like investment accounts ( life insurance and General insurance).
Education
Master Of Business Administration - Marketing Management
Sairam Engineering College Chennai
Tamil Nadu, India05.2016
B.Com CA - Commerce
VHNSN College Virudhunagar
Tamil Nadu, India07.2014
Skills
New business generation
Sales expertise
Client Relationships
Product knowledge
Banking
Software
Microsoft office
Interests
Traveling
Timeline
Senior Relationship Officer
Abu Dhabi Commercial Bank
06.2023 - Current
Relationship Officer
Direct Outsourcing Services LLC
01.2022 - 03.2023
Sales Executive
Innovation Direct Employment Services Llc
07.2018 - 04.2021
Assistant Acquisition Manager
Kotak Mahindra Bank
10.2016 - 05.2018
Master Of Business Administration - Marketing Management
Sairam Engineering College Chennai
B.Com CA - Commerce
VHNSN College Virudhunagar