Ramy Rafik
Pre-Sales Consultant (Technical, Commercial, Marketing)
Dubai,DU
Summary
Entrepreneurial Sales & Marketing consultant with excellent business acumen and proven history of driving technical sales and revenue growth. Friendly and outgoing to build key relationships through communication, customer service, and negotiation skills. Successfully leads and motivates teams to execute business opportunities and close sales in fast-paced environments with tight deadlines.
Overview
10
10
years of professional experience
Work History
Pre-Sales Consultant
Emirates Glass, Glass LLC
01.2016 - Current
- To attend meetings with potential clients to determine technical and business requirements and ensuring that all necessary information is collated prior to producing a solution
- Responsible of Emirates Insular (Colored Solar Panels), Emirates Glass (Energy Saving Panels), Lummi Glass (Bulletproof Panels)
- Solar Market Sectors, Utility (Solar Farms)
- Industrial (industries roofs), BIPV
- Manages high-profile corporate accounts
- Demonstrated an unwavering commitment to customer service , adding new customers while maintaining premium service levels with existing accounts
- Provide technical solutions in a professional manner and to agreed timeframes
- Create and confidently deliver technical presentations internally and externally
- Create internal design configuration documentation including network diagrams with explanations
- Work with product management to feedback on issues with current products and provide input around new products
- Assisting consultants, owners, and developers in selecting the right products; Technically and commercially
- Specifying products with consultants during the design stage, detailed design, and on site
- Assisting the salespeople, technically and commercially during the sales process
- Builds productive relationships internally and externally, fostering teamwork by keeping colleagues updated on activities
- Adhere to the company’s quality and business processes
- Ability to demonstrate company’s products and technologies effectively to audiences of varied technical knowledge
- To structure and produce compelling sales proposals/commercial and technical documentation outlining the cost savings and business benefits to clients of using the company’s products.
- Recommended changes, improvements or enhancements in products to product development team based on customer feedback.
- Gained customer acceptance by demonstrating cost reductions and operations improvements.
- Prepared cost estimates and bid documents by studying customer RFPs and consulting with project managers.
- Identified sales opportunities by assessing environment and devising and implementing winning strategy.
- Developed and maintained courteous and effective working relationships.
- Exceeded goals through effective task prioritization and great work ethic.
- Managed on-site evaluations, internal audits and customer surveys.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Managed team of 5 employees, overseeing hiring, training, and professional growth of employees.
- Conducted research, gathered information from multiple sources and presented results.
Business Development Manager
Gates Engineering & Services
01.2015 - 01.2016
- Conduct hose registries, inspections, maintenance
- Recertification on flexible hose assemblies at gates facilities and/ or designated customer locations
- Utilize knowledge of oil & gas hose assemblies to determine appropriate actions to be taken in the continued use or replacement of hose
- Build and assemble hydraulic flexible hose assemblies
- Assign duties to technicians and motivate them to increase performance
- Assist in the maintenance of all tools, facilities, and equipment used by Gates E&S
- To oversee the available resources, set testing variables, maintain quality of serviced being offered by adhering to set standards.
- Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
- Developed and implemented favorable pricing structures balancing firm objectives against customer targets.
- Compiled product, market and customer data to generate informed sales and profit projections.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Worked with existing customers to increase purchases of products and services.
- Supported marketing teams, creating, deploying and optimizing campaigns for clients.
- Identified key products, services and customers and used data to devise innovative sales and marketing plans enabling dramatic growth.
- Created reports and presentations detailing business development activities.
Project Manager
Contractor's Association - Managing Facilities
01.2013 - 01.2015
- Client meetings to determine project requirements
- Preparing project communication charts
- Organizing site meetings and keeping minutes
- Tracked progress and quality of work being performed by design disciplines/ trades
- Utilizing project scheduling and control tools to monitor project plans, work hours, budgets, and expenditures
- Effectively and accurately communicating project status to the client and project team
- Ensuring clients’ needs are met in a timely and cost-effective manner
- Issuing contracts, letters of intent, purchase orders, etc
- Preparing proposals for improving company processes to maximize efficiency
- Tracking and managing contemplated change notices and change orders in the database.
Mechanical Engineer
United Arab Shipping Company
01.2012 - 01.2013
- Supervising a team of workers under MEP department in company’s workshop in Dubai
- Assisting in fixing the motors of the huge ships and studied all its components
- Maintaining the safety of the working environment
- Coordinating with the contractor and consultant office to expedite and meet proposed project deadlines
- Presenting mechanical engineering related issues for ongoing projects
- Learning the safety and quality regulations for the ISO standard
- Reviewing mechanical project designs
- Studied several value engineering issues related to the project.
- Attended project planning meetings to coordinate mechanical system designs with structural and architecture teams, mitigate design conflicts, and coordinate delivery timelines.
- Completed mechanical designs for HVAC, air control, fire protection and elevators while providing SME input to client and design teams.
- Performed risk management analyses of proposed installations to mitigate both internal and customer liabilities.
- Wrote and revised maintenance procedures.
- Designed and oversaw installation of conveyors, overhead cranes and robotic systems.
Education
Master of science - Energy Engineering
Heriot- Watt University
Bachelor of Engineering - Mechanical Engineering
Heriot- Watt University
Skills
Requirements management
Proposal Development
Teambuilding
MS Office
Leadership
Product and service knowledge
Sales and marketing
Market Analysis
Timeline
Pre-Sales Consultant
Emirates Glass, Glass LLC
01.2016 - Current
Business Development Manager
Gates Engineering & Services
01.2015 - 01.2016
Project Manager
Contractor's Association - Managing Facilities
01.2013 - 01.2015
Mechanical Engineer
United Arab Shipping Company
01.2012 - 01.2013
Master of science - Energy Engineering
Heriot- Watt University
Bachelor of Engineering - Mechanical Engineering
Heriot- Watt University