Rasheed Ahamed
Colombo,Sri lanka
Summary
Personable travel agent used to fast-paced, deadline-driven environments. An expert in overseas travel and cruise holidays. Seeking a position driving travel sales for a large agency.
Sharp and energetic travel agent, successful at troubleshooting and handling customer support issues in a timely manner. Bilingual and well-travelled with active listening and interpersonal skills. Seeking a travel consultant position in a dynamic, fast-paced environment. Eager travel consultant with a passion to sell and a focus on leisure travel. A strong research background and a love of all things travel. Looking to further an extensive career in travel and hospitality, working with clients seeking the holiday of a lifetime.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
Work History
Travel agent
Reema Travel and Tours
Colombo , Sri Lanka
12.2022 - 01.2024
- Discussed benefits of and information regarding travel insurance with clients and ensured that they got the best rates.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Organised memorable and exquisite travel itineraries and holidays for high-level clients, celebrities, politicians and business executives.
- Booked travel accommodation for a party of 60 guests for a last-minute wedding.
- Supervised payments via credit and debit cards and handled all sensitive information with professionalism and discreteness.
- Arranged travel accommodation for groups, couples, executives and special needs clients.
Advertising assistant
Crown Art Digital (Pvt) Ltd.
Colombo , Sri Lanka
01.2021 - 01.2024
- Supported integrated media campaigns to broaden customer base, grow revenue and enhance brand awareness.
- Managed Facebook advertising campaigns, increasing new lead generation and engagement.
- Researched market trends and assessed competitor activity to identify new opportunities.
- Researched new tools, extensions and plug-ins to support productivity and efficiency.
- Managed scheduled content across diverse platforms, supporting smooth campaign delivery.
- Collaborated with marketing manager, clients and partners to support marketing strategy development.
- Improved visual appeal of imagery, utilising Adobe Photoshop to perform high-quality edits.
- Increased organic Instagram followers through targeted engagement and strategic content management.
Cashier
24Seven Convenience Store
Colombo , Sri Lanka
03.2020 - 12.2022
- Helped meet business needs by working extra shifts.
- Greeted customers entering store and responded promptly to customer needs.
- Resolved customer complaints and answered queries about store products.
- Used cash registers and POS systems to request and record customer orders and compute transactions.
- Delivered outstanding customer care with proactive sales and listening skills.
- Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.
- Completed opening and closing procedures each day.
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
- Displayed and restocked merchandise by following brand guidelines.
- Reduced customer wait times through optimised checkout processes.
- Checked notes carefully to spot counterfeit currency.
Chef helper
Millesavuers Paris
Al Qurain , Kuwait
02.2018 - 12.2020
- Avoided spoilage by storing food in line with temperature requirements.
- Maintained workplace safety, complying with food handling, hygiene and OSHA regulations across all tasks.
- Facilitated cost-effective operations, ensuring strict adherence to recipes, specifications and portion control policies.
- Received deliveries, checking items to verify freshness and quality.
- Oversaw kitchen cleaning responsibilities to maintain impeccable hygiene standards.
Store supervisor
Expo Lanka (Pvt) Ltd.
Colombo , Sri Lanka
01.2016 - 03.2018
- Engaged with suppliers to facilitate smooth delivery schedules.
- Facilitated smooth store operations, performing daily opening and closing functions.
- Managed stock levels to maximise sales opportunities.
- Requested training and development opportunities to build team knowledge and abilities.
Education
Diploma - Microsoft Office
London College of Higher Studies
Colombo , Sri Lanka 01.2012 - 06.2012
Diploma - Network Administrator
Turnkey It Training
Colombo , Sri Lanka 07.2012 - 04.2013
Diploma - MCSA
Turnkey It Training
Colombo , Sri Lanka 05.2013 - 03.2014
Skills
- Social media management
- Executive travel
- Customer service
- Travel trends research
- Travel insurance
Languages
Tamil
Fluent
Sinhala
Fluent
English
Intermediate
Timeline
Travel agent
Reema Travel and Tours
12.2022 - 01.2024
Advertising assistant
Crown Art Digital (Pvt) Ltd.
01.2021 - 01.2024
Cashier
24Seven Convenience Store
03.2020 - 12.2022
Chef helper
Millesavuers Paris
02.2018 - 12.2020
Store supervisor
Expo Lanka (Pvt) Ltd.
01.2016 - 03.2018
Diploma - MCSA
Turnkey It Training
05.2013 - 03.2014
Diploma - Network Administrator
Turnkey It Training
07.2012 - 04.2013
Diploma - Microsoft Office
London College of Higher Studies
01.2012 - 06.2012
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