Summary
Overview
Work history
Education
Skills
Languages
Custom
Timeline
Generic
Ratan Kumar

Ratan Kumar

Deira,UAE

Summary

Accomplished professional specializing in team management and collaboration, utilizing data analytics to enhance strategic planning and meet targets. Proven organizational skills and a goal-oriented mindset contribute to effective client relationship building and improved business outcomes. Dedicated to continuous improvement and excellence in achieving objectives.

Overview

13
13
years of professional experience
3
3
years of post-secondary education

Work history

Telesales executive

Asian immigration
Buss bay, Dubai
01.2025 - Current
  • Utilised CRM software proficiently for tracking customer interactions, enhancing efficiency in operations.
  • Used persuasive selling techniques to convert enquiries into sales.
  • Maintained up-to-date knowledge of products, contributing to successful telesales pitches.
  • Generated leads through cold calling, resulting in increased sales opportunities.
  • Delivered exceptional customer experience by addressing all queries effectively and courteously.
  • Cultivated long-lasting business relationships by providing personalised solutions as per client needs.
  • Handled difficult situations calmly under pressure, demonstrating excellent resilience and problem-solving skills.

Team leader, sales operations

CAMBODIA
Sihanoukville
10.2022 - 11.2024
  • Cultivated open communication to enhance workplace culture and morale.
  • Fostered high-performing environment, driving productivity and quality.
  • Conducted regular performance reviews to identify improvement opportunities.
  • Resolved conflicts effectively, promoting harmony among team members.
  • Reduced staff turnover through effective motivation strategy.
  • Negotiated successful outcomes in challenging situations, showcasing strong problem-solving abilities.
  • Devised actionable plans to achieve business objectives within deadlines.
  • Coordinated daily tasks to ensure smooth workflow across team.
  • Managed team of 10 staff, driving performance with motivational strategies to exceed sales targets.

Sales Executive

Surat Gujarat INDIA
Surat, India
06.2020 - 09.2022
  • Conducted tailored product presentations for clients and prospective customers.
  • Negotiated contracts to ensure alignment with company goals and mutual satisfaction.
  • Championed cross-selling initiatives to enhance sales volume and profit margins.
  • Responded promptly to customer queries, ensuring effective resolution of issues.
  • Developed customer loyalty through exceptional service, leading to repeat business.
  • Navigated complex negotiations, achieving successful deal closures while maintaining profitability.
  • Fostered positive team environment, boosting morale and performance among staff members.







Office Assistant

Ajman, DUBAI
Ajman
11.2019 - 04.2020
  • Delivered comprehensive administrative support to optimize office operations.
  • Coordinated document processing with clients for timely completions.
  • Maintained accurate records and files for efficient retrieval.
  • Managed inventory of office supplies to ensure adequate stock levels.
  • Handled phone calls and emails to facilitate effective communication.
  • Scheduled appointments and meetings to enhance workflow efficiency.
  • Trained new office assistants on company procedures for compliance.
  • Promoted team coordination by addressing communications promptly.

Team Leader

Surat GUJARAT
Surat, India
07.2018 - 10.2019
  • Oversaw team of 15 delivery drivers, ensuring timely and efficient package delivery.
  • Developed strategies that enhanced productivity and improved customer satisfaction.
  • Conducted training sessions for new hires to ensure operational readiness.
  • Monitored team performance, providing constructive feedback for improvement.
  • Delegated tasks effectively to optimise workflow and enhance accountability.
  • Resolved customer complaints promptly, maintaining high service standards.
  • Conducted regular performance reviews to identify areas of improvement for each team member.
  • Encouraged open communication, fostering positive work culture.

Computer Operator

Lumut,MALAYSIA
Lumut
06.2016 - 05.2018
  • Responsible for ensuring smooth operation of all computer systems and networks within restaurant.
  • Managed computer systems and networks.
  • Troubleshot technical issues.
  • Provided support to staff members.
  • Implemented new software and hardware systems.

Sales Executive

Surat, GUJARAT
Surat, India
05.2012 - 05.2016
  • Responsible for driving revenue and increasing market share for company.
  • Developed and implemented effective sales strategies.
  • Generated leads and closed deals with new clients.
  • Maintained strong relationships with existing clients.
  • Consistently met or exceeded sales targets.

Education

Bachelor of Science - Mathematises

J P University
Patna, Bihar
08.2011 - 05.2014

Diploma - ADCA

INFOSOFT COMPUTER INSTITUTE
,SIWAN, BIHAR

Skills

  • Team management
  • Collaboration
  • Data analytics and optimization
  • Organizational skills
  • Strategic planning
  • Client relationship building
  • Goal-Oriented focus
  • Target achievement orientation

Languages

English
Intermediate
Hindi
Proficient (C2)

Custom

  • Traveling
  • Reading

Timeline

Telesales executive

Asian immigration
01.2025 - Current

Team leader, sales operations

CAMBODIA
10.2022 - 11.2024

Sales Executive

Surat Gujarat INDIA
06.2020 - 09.2022

Office Assistant

Ajman, DUBAI
11.2019 - 04.2020

Team Leader

Surat GUJARAT
07.2018 - 10.2019

Computer Operator

Lumut,MALAYSIA
06.2016 - 05.2018

Sales Executive

Surat, GUJARAT
05.2012 - 05.2016

Bachelor of Science - Mathematises

J P University
08.2011 - 05.2014

Diploma - ADCA

INFOSOFT COMPUTER INSTITUTE
Ratan Kumar