RATHEESH Kp
Captain
ABU DHABI
.jpeg&q=70)
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Effective creator of service structures with thoughtful organization. Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work History
Captain Waiter
The club
Abu dhabi
03.2018 - Current
- Trained and managed dining room staff with diverse service backgrounds.
- Exhibited expert knowledge of alcoholic beverage service standards, laws and regulations.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Demonstrated supervisory competency with Point of Sale (POS) equipment operations and cash handling practices.
- Maintained updated inventory of alcoholic beverages and serving supplies.
Waiter
Emirates Palace
Abu Dhabi
11.2016 - 01.2018
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
Restaurant Waiter
Qatar Airways SSP Hamad Int’l Airport, Doha
Doha
08.2014 - 10.2016
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
Head Waiter
4. DAMAC Hospitality
Abu Dhabi
09.2010 - 08.2014
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Monitored dining rooms for seating availability as well as service, safety and well-being of guests.
- Trained staff members on use of POS system.
Education
Diploma in Hotel Mnagement - Diploma in Hotel Management
06.2004 - 03.2006
High School Diploma -
05.2002 - 02.2004
Skills
Sales expertise
Timeline
Captain Waiter - The club
03.2018 - Current
Waiter - Emirates Palace
11.2016 - 01.2018
Restaurant Waiter - Qatar Airways SSP Hamad Int’l Airport, Doha
08.2014 - 10.2016
Head Waiter - 4. DAMAC Hospitality
09.2010 - 08.2014
CHAVARA INSTITUTE oF MANAGEMENT STUDYES - Diploma in Hotel Mnagement, Diploma in Hotel Management
06.2004 - 03.2006
G. H.S.S KOTTAYAM - High School Diploma,
05.2002 - 02.2004
Similar Profiles
Patricia ClarkePatricia Clarke
Head Bartender at The ClubHead Bartender at The Club
David FrissDavid Friss
Banquet Captain, Server at The ClubBanquet Captain, Server at The Club
Om Prasad MalvankarOm Prasad Malvankar
Kitchen Staff Member at The ClubKitchen Staff Member at The Club