Ravi Chandrakant Nair
Bur Dubai,UAE
Summary
Dynamic and highly responsible professional with extensive expertise in travel agency operations and corporate travel management. Demonstrates exceptional skills in team management, effective delegation techniques, and motivating teams through knowledge sharing. Proficient in Sabre, Galileo, and Amadeus systems, with a strong understanding of travel regulations. Known for good sales techniques, negotiation skills, and the ability to work well under pressure while maintaining an upbeat and positive attitude. Committed to delivering reliable service and achieving excellence in research and development within the travel industry.
Overview
17
17
years of professional experience
Work History
Sr. Travel Consultant
ATPI
Dubai, UAE
04.2021 - Current
- Taking care of Major Corporate Accounts assigned within the Team including VIP's of the companies.
- Collaborated closely with team members to meet sales targets each quarter.
- Trained junior staff members in company procedures and service standards for improved performance.
- Dealt efficiently with emergency situations that arose during clients' travels.
- Maintained strong relationships with key industry contacts, gaining preferential rates.
- Regularly updated knowledge of airline regulations, enhancing effectiveness as a consultant.
- Monitored market trends to stay ahead of the competition in the travel industry.
- Assisted corporate clients with organising business trips abroad smoothly.
- Ensured profitability, verifying quote accuracy before issuance to client.
- Resolved complaints, cancellations and refunds with mutually beneficial solutions.
Assistant Team Leader
Orient Travel & Tourism LLC
04.2014 - 05.2020
- Company Overview: Established in 1963 in Dubai and subsequently moved to Sharjah in 1965, Orient Travel has since grown to 29 offices in UAE and became one of the Top Travel management companies, in the U.A.E; and proudly becomes best Travel agency of UAE and Dubai consecutively 6 years in a row for 2012/2013/2014/2016/2018/2020/2021
- Leading the US Embassy Unit - United States Government Official & personal travel including Military/Defence/Department of State/USAID/DOJ
- Dealing with more than 25 corporate clients such as BMW, Samsung, Aggreko, Seaways, GSSM, and Mashreq Bank
- Specializes in seaman routings and fares
- Researching travel options & presenting the best deals in terms of requirements
- Negotiating corporate and best rates with hotels
- Planning trips, tickets, hotels, cruises, car hire, transfers, arranging seminars, business meetings, on arrival/departure services etc
- Provide information regarding possible travel related information i.e
- Travel Alerts, vaccinations, visa requirements.
- Up selling relevant add-ons, like, insurance, excursions, currency.
- After sales service
- Notifying schedule change, cancellation.
- Maintain the records of clients’ company and individual profile for, Names, passport details, contact numbers, PICK n DROP addresses for LIMO service etc., meal preference, seat preference etc
- Effectively handles Local purchase orders and invoicing
Senior Travel Consultant
GRIFFIN MARINE TRAVEL LTD (NOW ATPI)
04.2008 - 04.2014
- Interacting with Agents & Passengers and Clients
- Handling Reservation Calls
- Queue Handling, Telephonic direct sale booking and online assistance
- Handling any deviation travel requests, utilizing automation, focusing on client policies and selecting suppliers where applicable
- (This is inclusive of air, hotels, auto rentals, and event tickets)
- Handling PNR creation & Modification, confirmation, booking cancellation, refund process, voiding, reschedule and reissue on Amadeus
- Handling Major Marine and offshore clients and expertise in travel arrangement with weapons of Maritime Security companies
Education
IATA UFTAA - Foundation Course
CRS TRAINING CERTIFICATE - undefined
IAFD
Graduation - Bachelor of Business Administration
Dr. D. Y. Patil Vidyapeeth, Pune
PUNE 09.2022 -
Skills
- Works well under pressure
- Events and Group Booking Management
- Team management
- Good sales techniques
- Negotiation skills
- Research and development
- Extra Revenue & Margins Expert
- Sabre Expert
- Galileo Expert
- Amadeus Expert
- Motivating and Sharing knowledge with Team
- Upbeat
- Friendly
- Positive
- Understanding of travel regulations
- Travel agency operations
- Effective delegation techniques
- Multitasking proficiency
- Corporate travel management
Personal Information
- Date of birth: 05/13/88
- Marital status: Married
- Religion: Hindu
Affiliations
- Sports
Timeline
Graduation - Bachelor of Business Administration
Dr. D. Y. Patil Vidyapeeth, Pune
09.2022 -
Sr. Travel Consultant
ATPI
04.2021 - Current
Assistant Team Leader
Orient Travel & Tourism LLC
04.2014 - 05.2020
Senior Travel Consultant
GRIFFIN MARINE TRAVEL LTD (NOW ATPI)
04.2008 - 04.2014
CRS TRAINING CERTIFICATE - undefined
IAFD
IATA UFTAA - Foundation Course
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