Summary
Overview
Work history
Education
Skills
Languages
Affiliations
References
Timeline
Generic
Ravi Kunwar

Ravi Kunwar

Dubai,United arab emirates

Summary

Accomplished professional specializing in passenger assistance, ticketing, and baggage handling. Expertise in aviation security regulations and check-in systems, with proficiency in airline software. Strong leadership skills combined with knowledge of fine dining etiquette and supply chain management. Dedicated to enhancing operational efficiency while ensuring compliance with health and safety standards in the aviation sector.

Overview

11
11
years of professional experience
2
2
years of post-secondary education

Work history

Senior airport lounge agent

Emirates Airlines
Dubai, United Arab Emirates
12.2021 - Current
  • Directed passengers efficiently during peak periods to optimize use of airport facilities.
  • Maintained safe working and guest environments, reducing injury and incident risks.
  • Created welcoming environment through courteous behaviour and prompt service.
  • Managed customer queries effectively, enhancing overall guest satisfaction.
  • Established strong relationships with customers, leading to repeat business and referrals.
  • Liaised with various departments to ensure smooth outlet operations.
  • Addressed guest complaints swiftly, maintaining high levels of satisfaction.

C-store sales exceutive

ADNOC Distribution
Abudhabi, United Arab Emirates
08.2014 - 04.2021
  • Streamlined sales process to enhance operational efficiency and productivity.
  • Maintained extensive knowledge of all products offered, assisting in informative customer interaction.
  • Delivered engaging sales presentations at industry events to attract potential customers and partners.
  • Developed customer loyalty with excellent customer service, leading to repeat business.
  • Fostered positive relationships with customers to enhance loyalty and retention.

Education

High School Diploma - Business Management

Bridgewater International College
Nepal
04.2010 - 03.2012

Skills

  • Passenger assistance techniques
  • Ticketing and fare calculation
  • Baggage handling knowledge
  • Aviation security regulations
  • Check-In systems expertise
  • Airline software proficiency
  • Fine dining etiquette knowledge
  • Supply chain understanding
  • Staff leadership
  • Health and Safety regulations

Languages

English
Advanced
Hindi
Advanced
Arabic
Beginner

Affiliations

  • Travelling
  • Body building
  • Reading

References

References available upon request.

Timeline

Senior airport lounge agent

Emirates Airlines
12.2021 - Current

C-store sales exceutive

ADNOC Distribution
08.2014 - 04.2021

High School Diploma - Business Management

Bridgewater International College
04.2010 - 03.2012

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Ravi Kunwar