Rawda Ahmed Dain B. Al Tamimi
Dubai
Summary
Motivated and goal-oriented Business Administration graduate with a Bachelor of Applied Science, majoring in
Quality and Strategic Management and minoring in Human Resources Management. Eager to contribute to
a dynamic organization, Public or private that values professional growth, skill development, and strategic
performance. Recently completed the Ethraa Program – Cybersecurity Pathway, Seeking a role where I can
apply my academic background and passion for organizational excellence to support the achievement of
institutional goals and drive continuous improvement.
Overview
1
1
Certification
7
7
years of professional experience
Work history
Officer - Digital fulfillment
Dubai Islamic Bank (DIB)
2024.10 - 2026.07
- Managed day to day banking operations for personal finance products, including account opening for new to bank customers.
- Processed credit card applications from submission through approval and collaborate with internal teams to deliver efficient customer service and resolve operational issues.
Customer Service Representative & Biller
Mirdif Private Hospital (HMS)
2023.01 - 2024.07
- Handled patient registration, billing, and insurance claims processing.
- Provided front-desk customer service and responded to inquiries with professionalism.
- Coordinated with medical and administrative teams to ensure accurate billing and patient satisfaction.
Dubai Civil Defense (DCD)
Dubai
2019.06 - 2019.07
- Participated in four key workshops:
- Risk Management (risk record)
- Information Security workshop
- Business Continuity Management
- Quality management workshop
- (2-month internship)
Education
Bachelor of Applied Science - Quality and Strategic Management, Human Resources Management
Higher Colleges of Technology - Dubai Women’s College
Dubai 08/2015 - 03/2020
Ethraa Cybersecurity Pathway Graduate - cybersecurity
Emirates Institute of finance (EIF)
dubai 01/2025 - 07/2025
High School Certificate - Art
Dubai Modern Education School
DubaiIELTS Certification - undefined
Skills
- Bilingual Communication: Fluent in Arabic (mother tongue) and English (oral and written)
- Collaboration & Teamwork: Strong ability to work effectively within teams and across departments
- People Management & Customer Service: Skilled in managing customer needs with professionalism and empathy
- Time Management: Highly organized and efficient in meeting deadlines and multitasking
- Adaptability & Decision Making: Flexible in dynamic environments and able to make sound decisions quickly
- Work Under Pressure: Calm, focused, and productive in high-pressure situations; quick learner
Certification
- Certified Banking Operations (CBO) – 2025
- Certified Cybersecurity Technician (CCT) – 2025
- Certified Network Defender (CND) – 2025
- ITIL Foundation Certificate in IT Service Management – 2025
- Write Like a Boss: Master Your Business Writing Skills – Udemy 2025
REFERNCSE
Will be provided upon request.
EXTRA CURRICULUM ACTIVITES
Higher Colleges of Technology/ Fight the Fake Campaign (2017) Mohammed bin Rashid Establishment for Knowledge (2017/2018) Dubai municipality (2017) Dubai Authority for Culture and Arts (2017) Dubai Ladies Club (2018) Hamdan Bin Rashid Al Maktoum Award for Distinguished Academic Performance (2018) Mohammed Bin Rashid AL Maktoum Knowledge Foundations (2018) Higher Colleges of Technology/ Fight the Fake Campaign (2017) Mohammed bin Rashid Establishment for Knowledge (2017/2018) Dubai municipality (2017) Dubai Authority for Culture and Arts (2017) Dubai Ladies Club (2018) Hamdan Bin Rashid Al Maktoum Award for Distinguished Academic Performance (2018) Mohammed Bin Rashid AL Maktoum Knowledge Foundations (2018)
Timeline
Officer - Digital fulfillment
Dubai Islamic Bank (DIB)
2024.10 - 2026.07
Customer Service Representative & Biller
Mirdif Private Hospital (HMS)
2023.01 - 2024.07
Dubai Civil Defense (DCD)
2019.06 - 2019.07
IELTS Certification - undefined
Bachelor of Applied Science - Quality and Strategic Management, Human Resources Management
Higher Colleges of Technology - Dubai Women’s College
08/2015 - 03/2020
Ethraa Cybersecurity Pathway Graduate - cybersecurity
Emirates Institute of finance (EIF)
01/2025 - 07/2025
High School Certificate - Art
Dubai Modern Education School