RAYMOND LUWAGGA
DUBAI ,UAE
Summary
Accomplished professional with expertise in quality control and project management, demonstrating a strong commitment to machinery inspection and safety equipment utilization. Proven ability to lead teams effectively, fostering collaboration and problem-solving skills. Over five years of experience in customer service, ensuring high levels of satisfaction and operational efficiency. Proficient in Google Workspace and various software applications, focused on enhancing safety and productivity in all tasks.
Overview
9
9
years of professional experience
18
18
years of post-secondary education
1
1
Certification
Work history
RAMP AGENNT AND EQUIPMENT OPERATOR
EMIRATES GROUP
DUBAI, UAE
06.2022 - Current
- Improved punctuality with efficient loading and unloading of baggage.
- Provided excellent customer service for passenger satisfaction.
- Maintained accurate documentation of cargo loads to ensure proper handling and delivery.
- Followed strict safety protocols whilst handling passengers' luggage, reducing risk of damage or loss.
- Assisted disabled passengers onto planes, promoting inclusivity and respect within airline services.
- Conducted regular equipment inspections, preventing potential hazards on the airfield.
- Facilitated quick turnarounds by coordinating efficiently with ground crew members.
- Promptly reported any discrepancies or issues regarding freight shipment, aiding in problem resolution.
- Contributed to reduced downtime between flights through prompt servicing of aircrafts.
- Lifted oversized and heavy luggage safely to maintain condition and reduce risk.
- Set up complex machinery accurately before initiating job tasks.
- Conducted risk assessments for safe equipment usage, reducing accidents on site.
- Maintained communication with ground staff whilst operating high-risk machinery, ensuring safe operations at all times.
- Expedited project deadlines by operating heavy machinery effectively.
- Safeguarded employee health with strict adherence to safety protocols during machine operation.
- Promoted a clean working environment by disposing waste materials responsibly after each task completion.
CUSTOMER SERVICE AGENT
NOON.COM/NOON.COM
DUBAI, UAE
03.2020 - 06.2022
- Conducted outbound calls, improved brand awareness among potential customers.
- Coordinated with team members for superior customer service delivery.
- Maintained high standards of professionalism whilst dealing with complex situations.
- Assisted customers in navigating company website, enhanced user experience.
- Managed customer queries for better understanding of products and services.
- Handled difficult situations calmly, delivered positive outcomes under pressure.
- Developed relationships with clients for increased loyalty and retention.
- Streamlined communication channels for more efficient response times from the team.
Sales and customer service representative
IMILE DELIVERY
DUBAI, UAE
05.2019 - 03.2020
- Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
- Trained new colleagues on customer service protocols, improving overall team performance.
- Collaborated with the team to meet monthly sales targets.
- Maintained high standards of professionalism whilst interacting with customers.
- Resolved customer complaints, ensuring their satisfaction with products or services.
- Identified potential sales leads using market research strategies.
- Managed daily sales operations to achieve business objectives.
- Provided detailed product information for informed buying decisions.
- Co-operated closely with logistics department to ensure timely deliveries.
- Coordinated delivery schedules for optimum order fulfilment.
Data entry clerk
IRANIAN REAUSTARANT
DUBAI, UAE
02.2018 - 02.2019
- Completed routine data verification for error reduction and accuracy improvement.
- Fostered effective communication channels within the team through regular updates on work progress and potential issues encountered during data handling procedures.
- Improved operational efficiency with meticulous data organisation and categorisation.
- Assured data confidentiality by strictly adhering to company privacy policies and regulations.
- Executed daily clerical tasks such as photocopying, scanning, faxing documents for smooth business operations.
- Maintained accurate data entry by diligently inputting information from various sources.
Sales and marketing manager
JEE BEE STATIONERY AND PRINTERS LIMITED.
Dubai, United Arab Emirates
02.2016 - 11.2017
- Oversaw daily sales operations, ensuring efficient workflow.
- Collaborated closely with cross-functional teams for seamless project execution.
- Trained sales staff, leading to improved selling techniques and customer service skills.
- Coordinated market research studies, resulting in better understanding of target audience.
- Analysed market trends with thorough research and data evaluation.
- Managed and motivated sales team for enhanced performance.
- Developed successful marketing strategies to increase brand visibility.
- Created compelling sales pitches to attract potential customers.
- Conducted competitor analysis to stay ahead in the market.
Education
ENGLISH, MATHEMATICS,SCIENCE AND SST - PRIMARY BASIC STUDIES
BUGANDA ROAD PRIMARY SCHOOL
KAMPALA 01.2002 - 11.2009
PHYSICS, ECONOMICS AND MATHEMATICS. - SCIENCES
NSAMBYA SECONDARY SCHOOL
KAMPALA UG 02.2010 - 11.2015
CERTIFICATE IN COMPUTER APPLICATIONS - COMPUTER APPLICATIOINS
UNIVERSAL INSTUTITE OF INFORMATION AND TECHNOLOGIES.
KAMPALA 02.2018 - 08.2018
CERTIFICATE IN COMPUTER PROGRAMMING - COMPUTER PROGRAMMING
UNIVERSAL INSTUTITE OF GRAPHICS AND TECHNOLOGIES
KAMPALA 02.2018 - 11.2018
DIPLOMA - GROUND HANDLING AND AIRPORT OPERATIONS.
EDITH COWAN UNIVERSITY
AUSTRALIA 02.2022 - 02.2025
CERTIFICATE - CABIN CREW
BLUE OCEAN ACADEMY
DUBAI 02.2025 - 05.2025
Skills
- [Number] star customer service
- Customer service in context
- Internal customer service
- Empathetic customer service
- Telephone customer service
- Customer service in education
- Customer service coaching
- Personalised customer service
- Sales and marketing expertise
- Sales and marketing strategies
- Sales and marketing coordination
- Trade sales and marketing
- Sales and marketing knowledge
- Sales and marketing principles
- Sales and marketing techniques
- Order tracking capabilities
- Remote work adaptation
- Professional discretion
- Patience and composure
Rigging procedures
Equipment handling
Safety equipment utilisation
Languages
French
Beginner
Arabic
Beginner
Hindi
Intermediate
Swahili
Upper intermediate
English
Fluent
Certification
lower deck Loader license
Mobile conveyor belt license
Airport Tractor license
Accomplishments
Ethiopian Award.
For loading and unloading of baggage in time and avoided aircraft delay.
Flydubai Award
For unloading and supervising a flight maintaining safety procedures on Ramp.
Singapore Airlines
For working on a flight no continuously from start to end with resting and flight departed on time.
Egyptian Airlines.
worked on the flight while it was a heavy narrow body flight from arrival to departure of the flight.
Affiliations
MUSIC
WATCHING MOVIES
READING BOOKS
Timeline
CERTIFICATE - CABIN CREW
BLUE OCEAN ACADEMY
02.2025 - 05.2025
RAMP AGENNT AND EQUIPMENT OPERATOR
EMIRATES GROUP
06.2022 - Current
DIPLOMA - GROUND HANDLING AND AIRPORT OPERATIONS.
EDITH COWAN UNIVERSITY
02.2022 - 02.2025
CUSTOMER SERVICE AGENT
NOON.COM/NOON.COM
03.2020 - 06.2022
Sales and customer service representative
IMILE DELIVERY
05.2019 - 03.2020
Data entry clerk
IRANIAN REAUSTARANT
02.2018 - 02.2019
CERTIFICATE IN COMPUTER APPLICATIONS - COMPUTER APPLICATIOINS
UNIVERSAL INSTUTITE OF INFORMATION AND TECHNOLOGIES.
02.2018 - 08.2018
CERTIFICATE IN COMPUTER PROGRAMMING - COMPUTER PROGRAMMING
UNIVERSAL INSTUTITE OF GRAPHICS AND TECHNOLOGIES
02.2018 - 11.2018
Sales and marketing manager
JEE BEE STATIONERY AND PRINTERS LIMITED.
02.2016 - 11.2017
PHYSICS, ECONOMICS AND MATHEMATICS. - SCIENCES
NSAMBYA SECONDARY SCHOOL
02.2010 - 11.2015
ENGLISH, MATHEMATICS,SCIENCE AND SST - PRIMARY BASIC STUDIES
BUGANDA ROAD PRIMARY SCHOOL
01.2002 - 11.2009
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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