Raza Rizvi
Sharjah, Rolla
Summary
12+ years experienced in Tourism Industry, Worked with brands like Cox and Kings tours Dubai , Taj Hotel , Orient Tours , highly skilled in Contracting & negotiating with hotels and service providers. Sound knowledge of business development and handling team ,Core Operations knowledge , Destination knowledge , Product knowledge Efficient in selling destination and packages to the Agents , knowledge of handling operations, reservations and closing of bookings , Fast turn around times and offering competitive rates / packages and generate revenue to the company , sound knowledge of packages, emails, customer handling , sales and Business development.
Overview
17
17
years of professional experience
7
7
years of post-secondary education
Work history
Assistant Reservation Manager
ORIENT TOURS LLC
SHARJAH
2021.09 - Current
- Take care of Asia, Africa & USA market queries, Responsible for prompt replies, competitive packages
- Responsible of delivering smooth operations of all the files
- Coordination between team for smooth operation overall
- Sound knowledge of handling a team of 8 - 12.
BUSINESS DEVELOPMENT MANAGER
MAK TRAVELS AND TOURS LLC
NEW DELHI
2019.11 - 2020.04
- I was appointed in India for organization growth )
- Networking new travel agents in India to use our servicesin UAE., providing them competitive tour pricing andexcellent services on ground
- Promoting the brand in India by sales calls, visitingcustomers, organizations.
TEAM LEADER
COX AND KINGS TOURS LLC
DUBAI
2016.04 - 2019.10
- DUBAI , U A E
- CONTRACTING INDIA MARKET rates ,Featuring and
- Shortlist hotels & products for India Market
- Preparing hotels and tours rates sheets, season price grid,weekend flyers with attractive offers to attract thebusiness from new & regular agents and customers
- Negotiating with hotels sales for best price to makecompetitive packages.
SENIOR EXECUTIVE
COX AND KINGS TOURS LLC
DUBAI
2012.04 - 2016.03
- U A E HANDLING tour operation for Canadian , Indian Markets
- Preparing tour package for agents, customers , timelyfollow up for the quotes and closing of the business Ensuring first class services delivered to all our guest Assisting MICE groups making cost sheet , quotes, airportassistance etc
EXECUTIVE
COX AND KINGS TOURS LLC
DUBAI
2009.08 - 2012.03
- U A E AIRPORT FACILITATION of all our guest coming to Dubai/
- Sharjah and Abu Dhabi Airport, Assisting all the guest incheck in at hotel and check out Actively participated in all MICE movements,.
AIRPORT REPRESENTATIVE
2009.01
- Doing customers handling ,receiving the foreign customers at New Delhi Internationalairport and transferring them in a A/C car to their respectivehotels, handing over the travel documents like their entrytickets , itinerary and briefing them on destinations andsurroundings
- Escorting small and big groups domestic and international
- Visited Hong kong , Macau and 2 nights on Star cruise in, with a group of 350 pax as an TOUR MANAGER alongwith other 7 fellow colleague
JUNIOR EXECUTIVE
COX AND KINGS TOURS AND TRAVELS LTD
NEW DELHI
2007.08 - 2009.05
INTERSHIPS, GOVAN TRAVELS
NEW DELHI
2008.05 - 2008.08
- Worked as a trainee and Learn Inbound, Outbound tours,packages, Domestic and international Airline ticketing, Visadocumentation.
CUSTOMER SERVICE OFFICER
TAJ GANGES HOTEL
VARANASI
2006.08 - 2007.05
- Months of experience of front desk management in TAJ
- GROUP of hotels
- Possess excellent customer handling skills,with good writing skills, and ability to translate customerneeds into ideas and design concepts to provide customerdelight
- Ensuring check-in and check-out of the guests in shortesttime
- Coordination with housekeeping for timely availability ofrooms so as to ensure 100% occupancy level with minimumwaiting time.
Education
MASTERS - TOURISM ADMINISTRATION
BANARAS HINDU UNIVERSITY
2005.07 - 2007.06
GRADUATE ( 3 YEARS BACHELOR IN SCIENCE ) - SCIENCE
UDAI PRATAP AUTONOMOUS COLLEGE, excellence
2002.06 - 2005.05
INTERMEDIATE (XII) -
LITTLE FLOWER HOUSE ENGLISH SCHOOL
INDIA, VARANASI 2001.07 - 2002.05
HIGH SCHOOL , CLASS 10 -
SHRI GURU RAM RAI PUBLIC SCHOOL
1997.03 - 1998.07
Skills
- Team work, Negotiation, Time management, coordination
- Leadership, computer skills, hospitality management
- TECHNICAL SKILLS____
- MS Office, Sound knowledge of emailing
- CERTIFICATIONS_____
- Certified Level 1 Galileo system course, 07
- Neuro Linguistic programme, 07
- SSAFS, Soft skills for Airport Facilitation staff, 08
- Junior state handball champion, 06
Additional Information
- RAZA RIZVI
- D.O.B- 01.07.1983
- Language speaks - English , Hindi.
- Nationality : India
Timeline
Assistant Reservation Manager
ORIENT TOURS LLC
2021.09 - Current
BUSINESS DEVELOPMENT MANAGER
MAK TRAVELS AND TOURS LLC
2019.11 - 2020.04
TEAM LEADER
COX AND KINGS TOURS LLC
2016.04 - 2019.10
SENIOR EXECUTIVE
COX AND KINGS TOURS LLC
2012.04 - 2016.03
EXECUTIVE
COX AND KINGS TOURS LLC
2009.08 - 2012.03
AIRPORT REPRESENTATIVE
2009.01
INTERSHIPS, GOVAN TRAVELS
2008.05 - 2008.08
JUNIOR EXECUTIVE
COX AND KINGS TOURS AND TRAVELS LTD
2007.08 - 2009.05
CUSTOMER SERVICE OFFICER
TAJ GANGES HOTEL
2006.08 - 2007.05
MASTERS - TOURISM ADMINISTRATION
BANARAS HINDU UNIVERSITY
2005.07 - 2007.06
GRADUATE ( 3 YEARS BACHELOR IN SCIENCE ) - SCIENCE
UDAI PRATAP AUTONOMOUS COLLEGE, excellence
2002.06 - 2005.05
INTERMEDIATE (XII) -
LITTLE FLOWER HOUSE ENGLISH SCHOOL
2001.07 - 2002.05
HIGH SCHOOL , CLASS 10 -
SHRI GURU RAM RAI PUBLIC SCHOOL
1997.03 - 1998.07